Αξιολογήσεις του χρήστη joollyrooger83

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πριν από 5 μήνεςΠρωτότυποΜετάφραση
Id: 163833633

Account frozen after some winning streak. They write that They enjoy every single winning of their customers and in the same time They block their accounts. All that security things is an empty speech. Its almost a month with frozen account. Nowhere else KYC process last longer than a week for a normal small player like me. Their T&C is just a tool in their hands to block You and make You go away from them if You are winning. ID's sent, Skype call done and still no answer. After my email that i want to make a complaint They stopped to respond. Yes, yes Your very busy departament responds in order for sure.

Edit: 30.05 account unfrozen. After 2 tries of withdrawals account frozen again. Its a circus. Just stay away!
Διαβάστε περισσότεραΔιαβάστε λιγότερα
  • Good mobile app
  • KYC process is a nightmare
  • Missleading T&C
  • Unprofessional support
MostBet Casino
πριν από 5 μήνες
Hello, Dear joollyrooger83!

Thank you for your feedback. We understand it's not nice to find out that your account has been frozen.
However, account verification is carried out in all betting companies as a measure to ensure the security of our clients' accounts.
Verification can take 60 days, and on rare occasions even longer (see Paragraph 2.9 of the Rules). We're doing our very best. Account verification is a multi-stage process and takes time.
Once verification is complete, we will send you a notification to your email address.

We hope that the final decision will be positive and you will get back to the game!

Have a nice day!
Best regards, Mostbet.
πριν από 1 έτοςΠρωτότυποΜετάφραση
They have confiscated my funds, restoring only initial deposit to withdraw. The same happened to other Polish players. With no information about we are not welcome here any more. No mail, no website info, no nothing. Just chat info that we have to get lost. Which country players will be next to steal their game ballance? Only They know. Just stay away!
  • unauthorized account actions
  • confiscating ballance
  • missleading T&C rules
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