πριν από 3 μήνεςΠρωτότυποΜετάφραση
Κακή εμπειρία με αυτό το καζίνο. Κατέθεσα τα χρήματά μου μέσω Skrill και επαλήθευσα ολόκληρο τον λογαριασμό μου. Έπαιξα κανονικά και όταν πάω να κάνω ανάληψη δεν μου δίνουν τα λεφτά μου. Πρώτα έπρεπε να ζητήσω ανάληψη κρυπτογράφησης επειδή δεν προσφέρουν το Skrill ως μέθοδο ανάληψης, μόνο μέθοδο κατάθεσης (η πρώτη φορά μου συνέβη αυτό σε ένα καζίνο). Μετά, αν και λένε ότι χρειάζονται 3 ημέρες για να διεκπεραιωθούν οι αναλήψεις, περίμενα 4 ημέρες με την ανάληψη να εκκρεμεί μέχρι να αποφασίσουν να την ακυρώσουν... Μίλησα με τον διαχειριστή VIP που μου είπε να κάνω νέο αίτημα... Έχω έχει κάνει ήδη άλλα 5 αιτήματα ανάληψης και ακυρώνονται όλα μετά από 2 λεπτά... Τώρα η δικαιολογία είναι ότι έχουν προβλήματα με τον πάροχο πληρωμών κρυπτογράφησης... μην βάλετε τα χρήματά σας εδώ αλλιώς δεν θα μπορείτε να το αποσύρω...!
- Τίποτα
- Δεν πληρώνουν αναλήψεις
- Συνεχείς δικαιολογίες για καθυστέρηση και ακύρωση πληρωμών
- Ο διευθυντής VIP δεν βοηθά καθόλου
Αυτόματη μετάφραση:
2
Lamabet Casino
πριν από 1 μήνα
Dear Guizinho8,
Thank you for your feedback. We sincerely regret that your experience on the platform did not meet your expectations. We understand how important it is for players to have access to fast and smooth withdrawals and we apologize for the inconvenience you experienced.
Regarding the situation with withdrawals via Skrill, unfortunately some payment methods are only available for deposits due to payment system restrictions, but we always offer alternative withdrawal options. We regret that this information was not made available to you in advance and will make every effort to make this point more transparent to all players.
Regarding the delayed withdrawal, we understand your concern. Issues with the crypto payment provider can indeed affect the speed of transaction processing, but we assure you that the team is working to resolve this situation as soon as possible. If you haven't yet contacted support or a VIP manager to get the current status of your request, please do so - we are ready to help you understand the situation and find the best solution.
We appreciate your trust and feedback. Your comments help us improve our service and avoid similar situations in the future. If you have any questions or need further assistance, please contact us and we will do our best to resolve the issue as soon as possible.
Best regards,
LamaBet Support Team
Thank you for your feedback. We sincerely regret that your experience on the platform did not meet your expectations. We understand how important it is for players to have access to fast and smooth withdrawals and we apologize for the inconvenience you experienced.
Regarding the situation with withdrawals via Skrill, unfortunately some payment methods are only available for deposits due to payment system restrictions, but we always offer alternative withdrawal options. We regret that this information was not made available to you in advance and will make every effort to make this point more transparent to all players.
Regarding the delayed withdrawal, we understand your concern. Issues with the crypto payment provider can indeed affect the speed of transaction processing, but we assure you that the team is working to resolve this situation as soon as possible. If you haven't yet contacted support or a VIP manager to get the current status of your request, please do so - we are ready to help you understand the situation and find the best solution.
We appreciate your trust and feedback. Your comments help us improve our service and avoid similar situations in the future. If you have any questions or need further assistance, please contact us and we will do our best to resolve the issue as soon as possible.
Best regards,
LamaBet Support Team
