πριν από 9 μήνεςΠρωτότυποΜετάφραση
Έκανα μια κατάθεση με το 100% μπόνους πρώτης κατάθεσης και το μπόνους 50 δωρεάν περιστροφών, αλλά για κάποιο άγνωστο λόγο, όταν γύρισα τον κουλοχέρη, με μπλοκαρίστηκε να παίξω. Μου είπαν ότι είχα ξεπεράσει το ποσό που είχα προγραμματίσει να χρησιμοποιήσω και δεν μπορούσα πλέον να παίξω. Επικοινώνησα με την υποστήριξη και μου είπαν ότι κατάφεραν να λύσουν το πρόβλημα, αλλά κατέληξα να μην μπορώ να παίξω ξανά και ξανά.
Σε αυτήν την περίπτωση, υπάρχει χρονικό όριο για τις 50 δωρεάν περιστροφές και αν δεν θέλω να παίξω, ζητώ επιστροφή χρημάτων, αλλά δεν λαμβάνω γρήγορη απάντηση.
Αν μου περισσεύουν χρήματα ακόμα και δεν μπορώ να παίξω, θα ήθελα επιστροφή χρημάτων το συντομότερο δυνατό.
Προστέθηκε στις 16 Φεβρουαρίου.
Έχω κάνει αίτηση για απόσυρση, αλλά είναι ακόμα σε εκκρεμότητα.
Όχι μόνο αυτό, αλλά όσες φορές κι αν επικοινωνήσω με την υποστήριξη, δεν υπάρχει απάντηση.
Παίζω διαδικτυακά καζίνο για περίπου 20 χρόνια και έχω παίξει σε διάφορα διαδικτυακά καζίνο, αλλά νομίζω ότι αυτό είναι το χειρότερο διαδικτυακό καζίνο.
Σε αυτήν την περίπτωση, υπάρχει χρονικό όριο για τις 50 δωρεάν περιστροφές και αν δεν θέλω να παίξω, ζητώ επιστροφή χρημάτων, αλλά δεν λαμβάνω γρήγορη απάντηση.
Αν μου περισσεύουν χρήματα ακόμα και δεν μπορώ να παίξω, θα ήθελα επιστροφή χρημάτων το συντομότερο δυνατό.
Προστέθηκε στις 16 Φεβρουαρίου.
Έχω κάνει αίτηση για απόσυρση, αλλά είναι ακόμα σε εκκρεμότητα.
Όχι μόνο αυτό, αλλά όσες φορές κι αν επικοινωνήσω με την υποστήριξη, δεν υπάρχει απάντηση.
Παίζω διαδικτυακά καζίνο για περίπου 20 χρόνια και έχω παίξει σε διάφορα διαδικτυακά καζίνο, αλλά νομίζω ότι αυτό είναι το χειρότερο διαδικτυακό καζίνο.
- Προς το παρόν δεν βρέθηκε
- Συνεχίζω να κάνω λάθη και δεν μπορώ να παίξω παρόλο που μου απομένουν χρήματα.
- Το πρόβλημα δεν θα βελτιωθεί.
- Καμία απάντηση από την υποστήριξη.
Αυτόματη μετάφραση:
777onfire Casino
πριν από 8 μήνες
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Clarification on Policies: Our team is at your disposal to explain any part of our terms and conditions, helping you to fully enjoy our games with confidence and peace of mind.
We're determined to take every necessary step to restore your trust and satisfaction. Your feedback is a crucial part of how we improve, and we're grateful for the opportunity to address and resolve your concerns.
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We appreciate you taking the time to voice your concerns, and we deeply regret the issues you've encountered with our services.
In reviewing the difficulties you've faced, including the bonus terms confusion and the challenges with your withdrawal request, we acknowledge several areas where our service did not align with the high standards we set for ourselves and our valued players:
Bonus Terms Misunderstanding: The complication began when bets exceeding our Bonus Terms and Conditions limit of 5EUR/CAD/USD/JPY were placed, leading to the unfortunate cancellation of your bonus. We apologize for any oversight in communicating these terms more clearly.
Account Balance and Refund: Following this, we aimed to address the situation by adjusting your account balance as a gesture towards resolving the matter. However, these funds were played, which, according to our policies, affects the eligibility for a refund as the adjusted balance was utilized.
Withdrawal and Account Verification: Your withdrawal request was also affected due to incomplete account verification. This step is crucial for ensuring the security and integrity of our platform and all our players. We regret any lack of clarity in how this process was explained or managed on our end.
We are committed to rectifying these issues and ensuring you feel supported and valued:
Direct Support Contact: Please reach out to us at support@777onfire.com for personalized assistance with your account verification and any other concerns. We're here to ensure a smooth and straightforward resolution process.
Account Review and Assistance: Should you feel there are further aspects of your experience that require attention, do not hesitate to inform us. We're dedicated to fairness and transparency and will thoroughly re-evaluate any actions taken on your account.
Clarification on Policies: Our team is at your disposal to explain any part of our terms and conditions, helping you to fully enjoy our games with confidence and peace of mind.
We're determined to take every necessary step to restore your trust and satisfaction. Your feedback is a crucial part of how we improve, and we're grateful for the opportunity to address and resolve your concerns.
Thank you for your patience and understanding. We look forward to reconnecting with you and working towards a positive resolution.
Warmest regards,
777onfire
