πριν από 2 έτηΠρωτότυποΜετάφραση
Well this all starts with a very nice gesture by Vulakan Vegas. They sent me 25 free spins no deposit required. So I was bored and I thought sure let's try this casino out Instead of my allslots. So the deal was complete the betting requirements and receive $10$ real money balance. So lucky, I did it. I think I had 1140$ bonus money when my balance switched down to a measly 10$ real money balance after completing the requirements. Anyways I spun a bit, little win here and there and about my last couple spins I hit free spins. Ok sweet here we go comeback baby and this is all cake baby. And so at about the 7th spin I was doing great already at around $750. Sweet I thought. Then it happened, I got kicked out of the game. No worries I thought this happens on all slot sites. So I reloaded the game and every other slot I've ever played reloads my free spins, I finish up and get paid. This did not happen, the screen was as if I had never played it just waiting to eat my money. As if it isn't hard enough to win money they cheat you as well. So ya I never got to finish my free spins collect the already 700 and something I had won, instead I got a snake of a online chat support. He tried to mislead me from the truth the whole time and then back peddled hard when I caught him. I got it all recorded. It was hands down the worst help I've ever had he literally tried to screw me over and make me believe lies. However I knew what was up I was playing stupid just to see the integrity of this site boasted so well. And he actually said oh I didn't know you knew so much and were so aware, meaning what you cant take advantage of me like 1000s of others? I was dumbfounded. And ya it was free spins and ya It didn't cost me a cent. But its the principle of the fact that hey I got Hella lucky and won like a 1000$ from free spins and now they don't want to honor my winnings like cheapskates. Like wow billion dollar industry and you gotta be so cheap and deceitful. Don't send me the spins then, if you ain't ready to honor your word. And another thing that really bothers me and I'm looking into it, is everyday I email them to see whats shaking and they say specialists still working on it. Hah ya I'm sure. And if that is the truth of the matter then how is this slot machine currently as we speak up and running taking other people's money still. Like if they can't figure out why my free spins kicked me out took all the money left me with a $1 and wouldn't reload like isnt that child's play for thess computer techs and its been like 5 days of trying to figure it out. That slot should be shut down do to faulty equipment and cheating. So there is my issue just a super annoying thing. I was so excited to win that much from 25 free spins and to have been done so dirty like this is crazy to me. Like straight up there like shoot hes winning quick kick him out its a free bonus anyways he won't even know its real money he will think it was bonus money and was finished. Like wow what do I do about this?
- Worst customer service I have ever had.
- No integrity whatsoever.
- Doesn't honor there terms or rules, seems like they do what they want when they how they want.
- Misleading to the truth .
5
Vulkan Vegas Casino
πριν από 2 έτη
Hello, 32260493
Sorry to hear you had a bad experience at VulkanVegas.
If you feel like you are 100% right - please kindly make a complaint!
In case a casino is wrong - we will DOUBLE your winnings.
Kind regards
Sorry to hear you had a bad experience at VulkanVegas.
If you feel like you are 100% right - please kindly make a complaint!
In case a casino is wrong - we will DOUBLE your winnings.
Kind regards
