Καλησπέρα σας γράφω γιατί στις 3 Σεπτεμβρίου μπλοκαρίστηκε ο gaming λογαριασμός μου χωρίς καμία εξήγηση. Έλαβα ένα μόνο email εκείνο το πρωί που έλεγε ότι ο λογαριασμός ήταν υπό διερεύνηση επειδή δεν είχε περάσει "τους ελέγχους ρουτίνας ασφαλείας" και ως εκ τούτου υπήρχε μια έρευνα σε εξέλιξη. Έχω στείλει πολλά email αλλά δεν έχω λάβει καμία απάντηση. Το Σαββατοκύριακο, επικοινώνησα με την υποστήριξη συνομιλίας, αλλά ήταν άσκοπο. Μου είπαν μόνο ότι οι έλεγχοι θα διαρκέσουν 5 ημέρες και ότι, επειδή ήταν απόφαση διαχείρισης, δεν μπορούσαν να δώσουν εξηγήσεις.
Θεωρώ παράλογο να με μπλοκάρουν από τη μια μέρα στην άλλη και να σε αγνοούν παρά την αποστολή email. Πέρασαν οι πέντε μέρες, οπότε επικοινωνώ μαζί σας γιατί, αφού έψαξα κάποιες λέξεις-κλειδιά στο διαδίκτυο, βρήκα παρόμοιες περιπτώσεις στον ιστότοπό σας. Ευτυχώς, δεν είχα μεγάλο υπόλοιπο, αλλά θα ήθελα να ξεμπλοκαριστεί ο λογαριασμός μου. Είμαι σίγουρος ότι δεν έχω παραβιάσει κανέναν κανόνα. Σας ευχαριστώ για την προσοχή σας.
Good evening, I am writing to you because on September 3rd my gaming account was blocked without any explanation. I received a single email that morning saying that the account was under investigation because it had not passed "routine security checks" and therefore there was an ongoing investigation. I have sent multiple emails but have not received any response. Over the weekend, I contacted chat support, but it was pointless. They only told me that the checks would take 5 days and that, since it was a managerial decision, they couldn't provide any explanations.
I find it absurd to be blocked from one day to the next and be ignored despite sending emails. The five days have passed, so I am reaching out to you because, after searching some keywords online, I found similar cases on your site. Fortunately, I didn't have a large balance, but I would still like my account to be unblocked. I am sure I have not violated any rules. Thank you for your attention.
Buonasera, vi scrivo perché il 3 settembre mi è stato bloccato l'accesso all'account di gioco senza alcuna motivazione. Mi hanno mandato un'unica mail quella mattina dicendo che l'account era sotto inchiesta perché non aveva superato "controlli di sicurezza di routine" e quindi c'era un'indagine in corso. Ho mandato più mail ma non ho ricevuto alcuna risposta. Nel weekend ho contattato l'assistenza chat ma è stato inutile. Mi hanno detto solamente che ci volevano 5 giorni per effettuare i controlli e che trattandosi di una decisione manageriale non potevano darmi spiegazioni.
Trovo assurdo trovarsi bloccati dall'oggi al domani ed essere ignorati nonostante le mail. I cinque giorni sono passati, quindi sto chiedendo a voi perché cercando alcune parole chiave online ho trovato dei casi analoghi sul vostro sito. Per fortuna non avevo un grosso saldo, ma comunque vorrei che mi sbloccassero l'account. Sono sicura di non aver infranto alcuna regola. Grazie per l'attenzione.
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