7Slots Casino - Ο παίκτης αντιμετωπίζει δυσκολίες με την απόσυρσή του.

Hello, I have been waiting for more than 4 months for them to pay me the profits that I managed to earn. I tried to withdraw a million pesos. After a month, they did not give a solution. After support, they told me that it was for the amount to withdraw amounts of two hundred and forty-five thousand pesos. which after almost another month they indicated that it was not possible either, then they told me that I must withdraw fifteen thousand pesos, I made a withdrawal and it came to my account, then I made 63 withdrawals to complete the remaining money and when I made the last one, the account was blocked for 5 days without a response from support then I contact them and they tell me that the account is blocked due to fraud I ask the reason and they don't give me an answer they just tell me that if I want to keep my account I lose my money to which I don't see any sense it can't be that to enter money takes 1 minute but to withdraw it is eternal I hope you can help me with this terrible experience

Hola llevo más de 4 meses esperando que me paguen las ganancias que logre ganar trate de retirar un millón de pesos después de un mes no dieron solución luego de soporte me indicaron que era por la cantidad que retirara montos de doscientos cuarenta y cinco mil pesos los cuales después de casi otro mes indicaron que tampoco se podía luego me dicen que debo retirar de quince mil pesos hice un retiro y llego a mi cuenta luego hice 63 retiros para completar el restante de dinero y cuando hice el último la cuenta se bloqueo estuve 5 días sin respuesta de soporte luego me contacto me dicen que la cuenta esta bloqueado por fraude le pregunte motivo y no me dan respuesta solo me dice que si quiero mantener mi cuenta pierdo mi dinero a lo cual no le encuentro sentido no puede ser que para ingresar dinero se demore 1 minuto pero par retirar sea eterno ojalá me puedan ayudar con esta pésima experiencia

Dear Checho,

Thank you very much for submitting this complaint. I’m sorry for your problem. Please allow me to ask you a few questions to make sure I understand the situation completely.

How long have you been playing in this casino? Do I understand correctly that you have made some successful withdrawals from the casino in the past already? Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your response.

Best regards

Veronika

Dear Checho,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, I had been playing for approximately 6 months but I do not understand how it can be so difficult to withdraw a large amount at once, if not that they want me to withdraw 15 thousand pesos, I found that silly but in the end it was easier for them to block me for alleged scam

Hola llevaba aproximadamente 6 meses jugando pero no entiendo como puede ser tan difícil retirar un monto grande de una vez si no que quieren que se retire de 15 mil pesos eso lo encontré tonto pero al final fue más fácil para ellos bloquearme por supuesta estafa

I checked the casino's Terms and Conditions , and this is what I found:

8.13. Withdrawals of up to CLP 249,999 will be paid into the client's account within three days from the moment the request is submitted, except for weekends and holidays.

8.14. Withdrawals of 250,000 CLP - 1,199,999 CLP will be paid into the client's account within five days from the moment the request is submitted, excluding weekends and holidays.

8.15. Withdrawals of 1,200,000 CLP - 5,499,999 CLP will be paid into the client's account within 14 days from the moment the request is submitted, excluding weekends and holidays.

8.16. Withdrawals of 5,500,000 CLP - 11,999,999 CLP will be paid into the client's account within 21 days from the moment the request is submitted, excluding weekends and holidays.

8.17. Withdrawals of more than 12,000,000 CLP will be paid into the client's account within 30 days from the moment of submitting the request, and withdrawals that do not exceed 12,000,000 CLP will be paid within 30 days from the moment of submitting the application.

Could you please confirm that the casino asked you to withdraw your winnings in amounts of 15000 CLP? How much of the payments have you received?

Do I understand correctly that your account is now blocked? Have you received any explanation from the casino regarding the reasons for blocking? Please forward any relevant communication between you and customer support to veronika.l@casino.guru . Thank you.

I checked the casino's Terms and Conditions, and this is what I found:

8.13. Los retiros de hasta 249 999 CLP se pagarán en la cuenta del cliente en un plazo de tres días a partir del momento de presentación de la solicitud, a excepción de los fines de semana y feriados.

8.14. Los retiros de 250 000 CLP - 1 199 999 CLP se pagarán en la cuenta del cliente en un plazo de cinco días a partir del momento de presentación de la solicitud, a excepción de los fines de semana y feriados.

8.15. Los retiros de 1 200 000 CLP - 5 499 999 CLP se pagarán en la cuenta del cliente en un plazo de 14 días a partir del momento de presentación de la solicitud, a excepción de los fines de semana y feriados.

8.16. Los retiros de 5 500 000 CLP - 11 999 999 CLP se pagarán en la cuenta del cliente en un plazo de 21 días a partir del momento de presentación de la solicitud, a excepción de los fines de semana y feriados.

8.17. Los retiros de más de 12 000 000 CLP se pagarán en la cuenta del cliente en un plazo de 30 días a partir del momento de presentación de la solicitud, y los retiros que no superen 12 000 000 CLP se pagarán en un plazo de 30 días a partir del momento de presentación de la solicitud.

Could you please confirm that the casino asked you to withdraw your winnings in amounts of 15000 CLP? How much of the payments have you received?

Do I understand correctly that your account is now blocked? Have you received any explanation from the casino regarding the reasons for blocking? Please forward any relevant communication between you and customer support to veronika.l@casino.guru. Thank you.

I tried to withdraw 1 million pesos in 1 month, they did not give me an answer, then I asked and they told me that it has to be 245,000 each withdrawal because it is not possible to withdraw 1 million, after another month they tell me that it is not possible either and that I must withdraw from 15,000 thousand pesos which I found silly but I did it and they deposited the 15,000 thousand pesos in 8 days then I made all the remaining withdrawals to complete the 985,000 when I completed the withdrawals they blocked my account after 1 month without being answered they answered that The account is blocked due to fraud and I lost the earnings. It gives me the option to continue with the account, losing what I had earned.

Yo trate de retirar 1 millones de pesos en 1 mes no me dieron respuesta después pregunto y me dicen que tiene que ser de 245.000 cada retiro porque no se puede de 1 millón después de otro mes me dicen que tampoco se puede y que debo retirar de 15.000 mil pesos lo cual encontré una tontera pero lo hice y me depositaron los 15000 mil pesos en 8 días luego hice todos los retiros restantes para completar los 985.000 cuando complete los retiros me bloquearon la cuenta después de 1 mes sin que me contestaran me responden que la cuenta esta bloqueada por fraude y perdí las ganancias me da la opción de seguir con la cuenta perdiendo lo que había ganado

Please forward any relevant communication between you and the casino regarding this issue to veronika.l@casino.guru. Thank you.

Dear Checho,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.