Υπέβαλα αίτημα ανάληψης στις 16 Ιανουαρίου 2024, στις 13:57, όπου παρείχαν μέγιστο χρόνο αναμονής 24 ωρών για την επεξεργασία του. Αφού πέρασαν 24 ώρες, επικοινώνησα με την εξυπηρέτηση πελατών μέσω chat, όπου με συμβούλεψαν να περιμένω να έρθει σε επαφή το αρμόδιο τμήμα. Ο εκπρόσωπος υποστήριξης δεν μπόρεσε να παράσχει συγκεκριμένη ημερομηνία πότε θα απαντήσει, αντίθετα ζήτησε υπομονή.
Οι εκπρόσωποι της εξυπηρέτησης πελατών είναι λιγότερο από χρήσιμοι, απλώς περνούν την ώρα χωρίς να παρέχουν συγκεκριμένες πληροφορίες. Όταν έκανα αρχικά το αίτημα ανάληψης, ρώτησα εάν έπρεπε να επαληθεύσω τον λογαριασμό μου, αλλά ο εκπρόσωπος εξυπηρέτησης πελατών μου είπε ότι δεν ήταν απαραίτητο.
I submitted a withdrawal request on January 16, 2024, at 13:57, where they provided a maximum waiting time of 24 hours for it to be processed. After 24 hours had passed, I contacted customer service through chat, where I was advised to wait for the relevant department to get in touch. The support representative could not provide a specific date when they will respond, instead asking for patience.
The customer service representatives are less than helpful, merely passing the time without providing concrete information. When I initially made the withdrawal request, I asked if I needed to verify my account, but I was told by the customer service representative that it was not necessary.
Fiz uma solicitação de saque dia 16.01.2024 às 13:57 aonde eles deram o prazo máximo de 24h para ser processado. Passou às 24h e entrei em contato pelo chat aonde foi informado que eu tinha que aguardar o setor responsável entrar em contato. Aonde o atende não sabe informar o dia que eles vão responder. Pede para aguardar.
Os atendentes não falam nada com nada, apenas enrolam. Quando fiz a solicitação do saque entrei em contato para saber se precisava fazer a verificação de conta, aonde fui informada pelo o atendente que não precisava.
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