Έχω κάνει τέσσερις καταθέσεις σε αυτό το καζίνο, κέρδισα μόνο μία φορά και τώρα αντιμετωπίζω δυσκολίες στην ανάληψη. Το αίτημα απόσυρσής μου ακυρώθηκε και τα έγγραφα που υπέβαλα για επαλήθευση απορρίφθηκαν, καθιστώντας πολύ δύσκολη την επικοινωνία με την υποστήριξη.
Ακολούθησα αυστηρά τις οδηγίες στην καρτέλα επαλήθευσης, οι οποίες δείχνουν ξεκάθαρα ότι προτιμώ τα έγγραφα να αποστέλλονται σε μορφή PDF. Έτσι, έκανα σύμφωνα με τις οδηγίες και τα έστειλα σε PDF. Ωστόσο, έλαβα ένα email που απέρριπτε τα έγγραφα PDF και ζητούσα φυσικά έγγραφα. Το θέμα είναι ότι όταν προσπαθώ να στείλω τα έγγραφα σε μορφή φωτογραφίας, το σύστημα δεν τα δέχεται, επιτρέποντας μόνο τη μορφή PDF. Αυτό προκαλεί μεγάλη σύγχυση και, για να κάνει τα πράγματα χειρότερα, τώρα το κουμπί επαλήθευσης είναι απενεργοποιημένο.
Επιπλέον, λαμβάνοντας υπόψη ότι μέχρι την ημερομηνία της 10/10/2024, χιλιάδες καζίνο κλείνουν τη λειτουργία τους στη Βραζιλία λόγω της νέας νομοθεσίας και αυτή η εταιρεία δεν είναι ακόμη στη λίστα κανονισμών, θεωρώ ότι αυτή η κατάσταση είναι εξαιρετικά ανέντιμη. Άλλες εταιρείες έχουν ήδη μεταφέρει κεφάλαια στους πελάτες τους πριν διακόψουν τη λειτουργία τους, αλλά αυτή δεν το έχει κάνει. Εάν δεν λυθεί το θέμα, θα προσφύγω στις αρμόδιες αρχές αδειοδότησης.
Έκανα αρκετές καταθέσεις εμπιστευόμενος την υπηρεσία και τώρα δεν μπορώ να κάνω ανάληψη των κερδών μου. Ενέργειες όπως αυτές δημιουργούν ανασφάλεια και βλάπτουν τη φήμη του κλάδου, αυξάνοντας τη δυσπιστία των πελατών. Θέλω απλώς να λαμβάνω δίκαια τα κέρδη μου.
I have made four deposits at this casino, won only once, and am now facing difficulties in making a withdrawal. My withdrawal request was canceled, and the documents I submitted for verification were rejected, making it very hard to get in touch with support.
I strictly followed the instructions in the verification tab, which clearly indicate a preference for documents to be sent in PDF format. So, I did as instructed and sent them in PDF. However, I received an email rejecting the PDF documents and asking for physical documents. The issue is that when I try to send the documents in photo format, the system doesn't accept them, only allowing PDF format. This is causing a lot of confusion and, to make matters worse, now the verification button is disabled.
Furthermore, considering that by the date of 10/10/2024, thousands of casinos are closing operations in Brazil due to the new legislation, and this company is not yet on the regulation list, I find this situation extremely dishonest. Other companies have already transferred funds to their clients before ceasing operations, but this one has not. If the issue is not resolved, I will appeal to the competent licensing authorities.
I made several deposits trusting the service, and now I am unable to withdraw my winnings. Actions like these generate insecurity and damage the reputation of the sector, increasing client mistrust. I just want to receive my winnings fairly.
Depositei quatro vezes neste casino, ganhei apenas uma vez e estou a enfrentar dificuldades para efetuar o levantamento. O pedido de saque foi cancelado e os documentos enviados para verificação foram rejeitados, tornando o contacto com o suporte muito difícil.
Segui rigorosamente as instruções da aba de verificação, que indicam claramente a preferência pelo envio de documentos em formato PDF. Assim fiz, enviando conforme solicitado. No entanto, recebi um e-mail a rejeitar os documentos PDF e a pedir os documentos físicos. O problema é que, ao tentar enviar os documentos em formato de foto, o sistema não os aceita, permitindo apenas o envio em PDF. Isto está a gerar muita confusão e agora, para piorar, o botão de verificação está desativado.
Além disso, considerando que, até à data de 10/10/2024, milhares de casinos estão a encerrar as operações no Brasil devido à nova legislação, e esta empresa ainda não consta na lista de regulamentação, considero esta situação extremamente desonesta. Outras empresas já transferiram os fundos para os seus clientes antes de cessar operações, mas esta não. Caso o problema não seja resolvido, irei recorrer às autoridades competentes de licenciamento.
Depositei várias vezes confiando no serviço, e agora estou impedido de levantar os meus ganhos. Ações como estas geram insegurança e prejudicam a reputação do setor, aumentando a desconfiança dos clientes. Só quero os meus ganhos de forma justa.
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