Γεια σου Veronika σε ευχαριστώ πολύ για την υποστήριξή σου.
Τελικά το πήρα σήμερα μετά από πολλή προσπάθεια.
Αλλά ούτως ή άλλως θα απαντήσω στις ερωτήσεις σας για να βοηθήσω ολόκληρη την κοινότητα.
Λοιπόν, έστειλα την ταυτότητά μου εμπρός και πίσω, έστειλα και αποδεικτικό της κάρτας με την οποία κατέθεσα, έστειλα 2 δελτία κατάθεσης, ήταν και άλλα πράγματα που ζήτησαν. Το πρόβλημα δεν είναι η επαλήθευση, το έχω κάνει ήδη σε πολλά καζίνο, το πρόβλημα είναι ότι κάθε φορά που έστελνα αυτό που μου ζητούσαν απέρριπταν την ανάληψη και ζητούσαν περισσότερα πράγματα, ξέρεις; Η υποστήριξη δεν έλυσε τίποτα και ειλικρινά το καζίνο δεν μου έδειξε εμπιστοσύνη να συνεχίσω να στοιχηματίζω, δεν θα βάλω τα χρήματά μου πια εκεί.
Έδωσα τα πάντα γρήγορα και έκανα σύμφωνα με τις οδηγίες, αλλά ήταν μια διαδικασία που μου φαίνεται πολύ περίεργη να πω το λιγότερο και καθόλου διαφανής.
Τέλος πάντων, ευχαριστώ πολύ και πάλι για τη βοήθειά σας, τα λέμε σύντομα και μπορούμε να κλείσουμε την καταγγελία αν πιστεύετε ότι είναι καλύτερο.
Hello Veronika thank you very much for your support .
I finally got it today after a lot of trying.
But anyway I'll answer your questions to help the whole community.
Well, I sent my ID card front and back, I also sent proof of the card I deposited with, I sent 2 deposit slips, there were more things that they asked for. The problem isn't the verification, I've already done it in many casinos, the problem is that every time I sent what they asked for they rejected the withdrawal and asked for more things, you know? The support did not solve anything and frankly the casino did not show me confidence to continue betting, I will not put my money there anymore.
I provided everything quickly and did as instructed but it was a process that I find very strange to say the least and not transparent at all.
Anyway, thank you very much again for your help, see you soon and we can close the complaint if you think it's best.
Olá Veronika muito obrigado pelo suporte .
Hoje finalmente consegui receber depois de muito tentar .
Mas de qq forma vou responder suas questões para ajudar a toda a comunidade .
Bom , eu enviei meu cartão de identidade frente e verso , também enviei comprovativo do cartão o qual fiz depósito , enviei 2 comprovativos de depósito , tiveram mais coisas já não lembro tudo que eles pediram . O problema não é a verificação , já fiz esse procedimento em inúmeros casinos , o problema que sempre que eu enviava o que eles pediam eles reprovavam a retirada e pediam mais coisas entende ? O suporte não resolveu nada e sinceramente o casino não me demonstrou confiança para continuar apostando , não porei mais meu dinheiro lá .
Eu forneci tudo rapidamente e fiz conforme orientado porém foi um processo que considero no mínimo muito estranho e nada transparente .
De qualquer forma agradeço mais uma vez de imenso a ajuda de vocês , até breve e podemos fechar a reclamação caso acha melhor .
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