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Hello, I withdrew the amount of 1400 Mexicans and it still hasn't reached my bank account and about 8 days have passed and still nothing.

I reported it with support several times and they told me that they were going to review my case and the vdd already took a long time since I withdrew the money 8 days ago and it appears as if it was processing but the money just did not arrive on my card

Hola yo retire la cantida de 1400 mexicanos y aun no me llega a mi cuenta bancaria y ya pasaron como 8 dias y aun nada.

Lo reporte con soporte varias veces y me dijieron que iban a revisar mi caso y la vdd ya se tardaron mucho ya que el dinero yo lo retire hace 8 dias y aparece como si estiviera procesando pero nomas no me llega el dinero a mi tarjeta

Dear lbakero,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Dear lbakero,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.