Wombet Casino - Ο παίκτης παραπονιέται ότι δεν κέρδισε τίποτα.

Hi, I deposited a total of SEK 15,000 since yesterday and today and not a single win, not even a single win in one spin, how is that possible honestly?

Hej jag satte in totalt 15000kr sedan igår och idag och inte end enda vinst inte ens en enda vinst i en spin hur är det möjligt ärligt talat ?

Dear maroun2021,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

Hey, after I posted here, they have returned some of the loss, but do you still think it's bad that you have to go through you before they give tbx to players?

Hey dom har efter jag la upp här gett tillbaka lite av förslusten men tycker ända det är dåligt att man behöver gå genom er innan dom ger tbx till spelare ?

Thank you for your reply, maroun2021. I understand your point of view, however, one day of playing is not enough time for us to assume that the casino has rigged games.

Unfortunately, it is very difficult for us to proceed with a case like this without supporting evidence. We would like to help you, but it’s impossible for us at this time. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime.