Spinight Casino - Το μπόνους και τα κέρδη του παίκτη έχουν κατασχεθεί.

Hello. I want to make a complaint. Yesterday on the 26th of the month I had a bonus at the casino 100% deposit bonus. As I made a deposit of 30 euros the bonus was credited and was available for activation. After I played the real balance, the bonus of 30 euros was lost from my account. I opened the live chat and there Georgia served me. After I explained to her that my bonus was suddenly lost, she did not explain the reason and chose to give me a bonus of 30 euro

by herself. Because I have been playing at these casinos for years, I know very well that there is no withdrawal limit on winnings when it comes to deposit bonuses. I had reached 550 euros in balance and I had just managed to turn it over when suddenly my balance goes to 14 euros. In their live chat I wrote that a mistake has been made and that I want my money back. The only thing they did was to give me 134 euro BONUS which used to have a withdrawal limit x1. Guys I want to help me, Georgia admitted that made a mistake on my bonus . I can't get fool always at casinos and not acting . Please I want help. They took my released money and they gave me bonus money instead . I had 550 euro balance from deposit bonus I wager the amount and they gave me back 134 euro as BONUS.

Dear Aris13,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify which bonus you wanted to activate with your deposit, and which bonus you received from customer support?

I have checked the Bonus Terms for the welcome bonus, and this is what I found:

5. After the qualifying deposit is made, the player receives the option to activate the deposit bonus and the free spins one by one in the Profile section.

Did you activate the welcome bonus when it appeared in your profile, or you did not click on it? If you didn't click on the Activate button, that might be the reason why the bonus disappeared from your profile once your deposit was lost.

Could you please forward me your entire communication with customer support clarifying the bonuses you received from customer support and the caps applied to your winnings? My email address is veronika.l@casino.guru. Alternatively, you may post screenshots here.

Did you accept the offer of 134€ credited as bonus funds? Did you play with this amount?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Good evening. My account had the 100% deposit offer in the bonus section. After I deposited 30 euros the bonus was ready for activation. I played with real money first and then when I went back to activate my bonus was gone. Here I want to tell you that not only me but also many other friends who play in this type of casino (RABIDI) all lost their bonuses. So this is not an isolated incident. Then in the live chat, instead of crediting me with my bonus, Georgia gave me a bonus of 30 euros with a withdrawal limit. Not knowing it has a withdrawal limit. That is, wrong bonus. He has admitted in the live chat that he was wrong. I want my money back. This type of casino has done me a lot of bad things over the years. I have lost deposits without being returned, delayed withdrawals and more. This time I can't give it to them. Please help me. As for the amount of 135 euros, yes, I played it because in the conversation they told me it is their final decision. I don't know where I can send pictures. Thanks

Καλησπέρα. Ο λογαριασμός μου είχε στην ενότητα των μπόνους την προσφορά κατάθεσης 100%. Αφού κατέθεσα 30 ευρω το μπόνους ήταν έτοιμο για ενεργοποίηση. Έπαιξα πρώτα με τα αληθινά χρήματα και μετά όταν επέστρεψα να ενεργοποιήσω το μπόνους μου είχε χαθεί. Εδώ θέλω να σας αναφέρω ότι όχι μόνο εμένα αλλά και πολλών άλλων φίλων που παίζουν σε τέτοια τύπου καζίνο (RABIDI) χάσανε ολοι τα μπόνους τους. Οποτε δεν είναι μεμονωμένο περιστατικό αυτό. Στην συνέχεια στο live chat η Georgia αντί να μου πιστωσει το μπονους μου, μου έβαλε ένα μπονους των 30 ευρω με όριο ανάληψης όμως. Χωρίς να ξέρω ότι έχει όριο ανάληψης. Δηλαδή λάθος μπονους . Το έχει παραδεχτεί στο live chat ότι έκανε λάθος. Θέλω πισω τα λεφτά μου. Αυτού του τύπου καζίνο μου έχουν κάνει πάρα πολλά δυσάρεστα σε όλα αυτά τα χρόνια. Μου έχουν χάσει καταθέσεις χωρίς να επιστραφούν μου έχουν αργήσει αναλήψεις και άλλα πολλά. Αυτήν την φορά δεν μπορώ να τους την χαρίσω. Σας παρακαλώ βοηθήστε με. Όσο για το ποσό των 135 ευρω ναι το έπαιξα διότι στη συνομιλία μου είπαν είναι η τελική τους απόφαση. Δεν ξέρω που μπορώ να στείλω φωτογραφίες. Ευχαριστώ

Please send me the entire chat transcript of your conversation with customer support at veronika.f@casino.guru. Thank you for your cooperation.

How can I find her? Don't take their side.. Help me get my money back. Otherwise, no. Have you ever helped anyone? Can I try through your site?

Πως να την βρω ? Μην παίρνετε το μέρος τους.. Βοηθήστε με να πάρω τα λεφτά μου πίσω. Αλλιώς άστο. Έχετε βοηθήσει ποτέ κανέναν? Η τσάμπα προσπαθώ μέσω του site σας?

Thank you very much, Aris13, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you Aris13 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Spinight Casino for their help in resolving this complaint. We would like to know why were the player's winnings confiscated and what can we do to help resolve this issue.

Thank you!

Hello,

Thank you for bringing this to our attention.

Please note that the player made their first deposit at the casino on October 19th and did not claim their welcome bonus.

After depositing several more times, the player came to chat on Nov 26th and requested their welcome bonus, this is something a player is not eligible for on any deposit except their initial deposit.

Please note that a bonus of 30 EUR was added to the player as a goodwill gesture. There was a small error in the system only allowing the player to release a maximum of 15 EUR instead of 150 EUR. Subsequently, a few minutes later a support agent added the difference of 135 EUR bonus and the player accepted.

Afterward the customer was able to wager the 135 EUR bonus which was set ax1 wagering and released the amount.

Making the total amount released from the initial 30 EUR bonus to be 150 EUR.

The player subsequently played up the bonus and balance was zero.  

Kind Regards,

Spinight Team

The casino is lying. In my profile in the bonus section I had a 100% deposit bonus and not a welcome bonus. After I made a deposit the bonus disappeared and then I asked for it from the live chat they did nothing out of good will. I want the balance that you confiscated from me as a bonus AT LEAST. That is, you lure customers with bonuses then you do not credit them and then you confiscate the winnings. No I want my difference back. I have tolerated many of these casino-type RABIDI. The thing is that because I have been playing for years at these casinos when there is a 100% deposit bonus after the wagering you release the ENTIRE amount. This particular casino after I activated this bonus DISAPPEARED and they were forced to give me another one in the live chat which had a release limit without me knowing. I hope you understand their mistake Casino Guru. I have received the welcome bonus from my first deposit so what they say is NOT true. Thanks

Το καζίνο λέει ψέματα. Στο προφίλ μου στην ενότητα του μπόνους είχα ένα μπονους κατάθεσης 100% και όχι μπόνους καλοσωρισματος. Αφού έκανα κατάθεση το μπόνους εξαφανίστηκε και μετά το ζήτησα από το live chat δεν κάνανε τίποτα από καλή θέληση. Θέλω το υπόλοιπο που μου κατασχέσατε ως μπόνους ΤΟΥΛΆΧΙΣΤΟΝ. Δηλαδή δελεάζετε τους πελάτες με μπόνους στην συνέχεια δεν τα πιστώνετε και μετά κάνετε κατάσχεση και τα κέρδη. Όχι θέλω την διαφορά μου πίσω. Έχω ανεχτεί πολλά από αυτά τα RABIDI τύπου καζινο. Το θέμα είναι ότι επειδή παιζω χρόνια σε αυτά τα καζίνο όταν υπάρχει μπόνους κατάθεσης 100% μετά το τζιραρισμα αποδεσμεύεις ΟΛΟ το ποσό. Το συγκεκριμένο καζίνο αφού ενεργοποίησα αυτό το μπόνους ΕΞΑΦΑΝΊΣΤΗΚΕ και αναγκάστηκαν στο live chat να μου βάλουν ένα άλλο το οποίο είχε όριο αποδέσμευσης χωρις να το ξερω. Ελπίζω να καταλαβαίνετε το λάθος τους Casino Guru. Το μπόνους καλωσορίσματος το έχω πάρει από την πρώτη μου κατάθεση οπότε αυτό που λένε ΔΕΝ ισχύει. Ευχαριστώ

I want to write something else. They are unacceptable because after they gave me the wrong bonus, then the money I managed to release, they put 134 of the 550 euros back into bonuses. And while I had reached the amount of 200 euros, I see my balance again losing 135. That's why I'm upset and I'm asking for my balance back. Because the casino acted unfairly. Without respecting the bonus terms. They kept my balance from me 2 times. And if they want to show good will as they said in the text above, credit the difference they confiscated to me and not lie publicly that they credited me with a welcome bonus. Thank you

Θέλω να γράψω κάτι ακόμα. Είναι απαράδεκτοι γιατί αφού μου δώσανε το λάθος μπόνους, στην συνέχεια τα λεφτα που κατάφερα να αποδεσμευσω, μου βάλανε από τα 550 ευρω τα 134 ΠΑΛΙ σε μπόνους. Και ενώ είχα φτάσει το ποσό των 200 ευρώ, βλέπω το υπόλοιπο μου να ξανα χάνετε στα 135. Για αυτό έχω αναστατωθει και ζητάω το υπόλοιπο μου πίσω. Διότι το καζίνο έπραξε άδικα. Χωρίς να τηρήσει τους όρους μπόνους. Μου κρατήσανε από το υπόλοιπο μου 2 φορές. Και αν θέλουν να δείξουν καλή θέληση όπως είπαν στο παραπάνω κείμενο να πιστώσουν την διαφορά που μου κατασχεσανε και όχι να λένε δημόσια ψέματα ότι μου πιστωσανε μπόνους καλωσορισματος. Σας ευχαριστώ

here is when I got the welcome bonus. Look at the date. From my first and only deposit. So what they say is not true.

ορίστε και πότε πήρα το μπόνους καλοσωρισματος. Δείτε την ημερομηνία. Από την πρώτη μου και ολας κατάθεση. Οπότε δεν ισχύει αυτό που λένε.

Thank you for the update Spinight Casino representative. Would it be possible to provide me with evidence that the player was given a goodwill bonus and used the funds to play them down to zero? You can forward any evidence to my email. (peter.c@casino.guru) Thank you in advance!

Hello,

We would like to confirm that we have emailed the Casino Guru with the appropriate information.

Kind Regards,

Spinight Team

Why after releasing my bonus I AGAIN GOT MY WINNINGS IN BONUS. MY QUESTION IS SIMPLE Spinight.com . YOU KEPT ME MONEY TWICE. IT IS UNDER YOUR TERMS AND CONDITIONS. I WANT MY DIFFERENCE BACK. MEANINGFULLY WHY SHOULD I HAVE TO Flee HERE INSTEAD OF DOING THE RIGHT THING. I AM NOT GOING TO LEAVE THE CASE IF I DON'T GET THE DIFFERENCE EVEN FROM THE SECOND RELEASE THAT I MADE FROM THE BONUS.

Για ποιο λόγο μετά την αποδέσμευση του μπόνους μου ΞΑΝΑ ΠΗΡΑ ΤΑ ΚΕΡΔΗ ΜΟΥ ΣΕ ΜΠΟΝΟΥΣ. ΕΙΝΑΙ ΑΠΛΗ Η ΕΡΏΤΗΣΗ ΜΟΥ Spinight.com . ΜΟΥ ΚΡΑΤΗΣΑΤΕ ΛΕΦΤΑ ΔΥΟ ΦΟΡΕΣ. ΕΙΝΑΙ ΚΑΤΑ ΤΩΝ ΟΡΩΝ ΚΑΙ ΠΡΟΫΠΟΘΈΣΕΩΝ ΣΑΣ. ΘΕΛΩ ΤΗΝ ΔΙΑΦΟΡΑ ΜΟΥ ΠΙΣΩ. ΔΗΛΑΔΗ ΓΙΑΤΙ ΘΑ ΠΡΕΠΕΙ ΝΑ ΚΑΤΑΦΕΥΓΩ ΕΔΩ ΑΝΤΙ ΝΑ ΚΑΝΕΤΕ ΤΟ ΣΩΣΤΟ. ΔΕΝ ΠΡΌΚΕΙΤΑΙ ΝΑ ΑΦΗΣΩ ΤΗΝ ΥΠΟΘΕΣΗ ΑΝ ΔΕΝ ΠΑΡΩ ΤΗΝ ΔΙΑΦΟΡΑ ΕΣΤΩ ΤΗΣ ΔΕΥΤΕΡΗΣ ΑΠΟΔΕΣΜΕΥΣΗΣ ΠΟΥ ΕΚΑΝΑ ΑΠΟ ΤΟ ΜΠΟΝΟΥΣ.

Would someone like to answer me? The casino or your site?

Θα ήθελε να μου απαντήσει κάποιος? Το καζίνο ή το site σας?

Dear Aris13, the casino has provided me with evidence that this was not a welcome bonus but a loyalty bonus given out by customer support. However, I would like to request additional evidence before making a decision on the matter. I will keep you updated about any new developments. Thank you for your patience during this time!

Dear Spinight Casino representative, I have responded to your email and I await your reply. Thank you in advance!

Let's say it's as you say. Why should they charge me money a second time? This is not an excuse, neither from the casino nor from you. Why should I get my bonus winnings again? From which they charged me again? After I reached 200 plus euros my balance went back to 135. You are all unacceptable.

Ας πούμε ότι είναι έτσι όπως τα λέτε. Γιατί να με χρεώσουν λεφτά την δεύτερη φορά? Αυτό δεν σηκώνει καμία δικαιολογία, ούτε από το καζίνο ούτε από εσάς. Γιατί να ξανα πάρω τε κέρδη μου σε μπόνους? Από τα οποία με χρέωσαν ξανά? Αφού εφτασα τα 200 plus ευρω το υπόλοιπο μου πήγε πάλι στα 135. Είστε απαράδεκτοι όλοι σας.

That's precisely what I'm trying to investigate currently, I asked the representative for the reason your funds were returned as a bonus with 1x wagering, however, if you accepted this and played it down to zero in an attempt to wager the winnings I'm not sure I will be able to assist further. We will have to wait and see what the casino sends me. Thank you for your patience during this time!

Thank you casino guru. However, I hope you see the injustice and agree with me. Regardless of what decision you make. The casino has acted unfairly and I would ask you to take this into account in your review.

Σας ευχαριστώ casino guru. Ωστόσο ελπίζω να βλέπετε την αδικία και να συμφωνείτε μαζί μου. Άσχετα με το τι απόφαση θα λάβετε. Το καζίνο έχει πράξει άδικα και θα παρακαλούσα στην κριτική σας να το λάβετε υπόψιν.

Hello,

We have responded to the casino guru team via email.

Kind Regards,

Spinight Team

Thank you for the update Spinight Casino representative. I have responded to your email and I await your response! Thank you in advance!

Hi Peter,

A follow-up reply has been sent.

We look forward to hearing from you.

Regards,

Spinight Team

Thank you for the response Spinight Casino representative.

Dear Aris13, we discussed this case with the casino representative and come to conclusion. While I understand your frustration created by the situation, as you agreed to the resolution at the time and played down the funds to zero we are unable to assist further. It is important to start resolving issues like this at the time they happen so if you have trouble with patience while gambling I recommend our guide on How to Gamble Safely to hopefully help you prevent situations like these in the future.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Peter