Papi Games Casino - Ο παίκτης αντιμετωπίζει τεχνικά προβλήματα που προκαλούν χαμένα στοιχήματα.

When it comes to technical issues, they never admit they are at fault and would rather blame the browsers or the internet, despite my having fast and reliable internet connection that doesn't freeze.

The issue is that within three rounds of live blackjack played on different days, on three occasions I was directed to the initial login screen in the middle of the game. How can it be that while I'm playing normally with bets on the table, I am interrupted and directed to the login page again without any option for action? Where did my bets go? Of course, the casino pocketed my money and refuses to resolve the matter.

I am asking for reimbursement of the three bets where I was logged out, amounting to a loss of 1250 reais.

If this is a serious company, they will do the right thing, because I don't need this money and it belongs to me since I did not have the chance to finish my ongoing game.

This is wholly the responsibility of Papigames, as it's a technical failure on the site, and not game providers. There were no freezes during the games.

Quando se trata de problemas técnicos nuncam aceitam e preferem colocar a culpa em navegadores e internet do que assumirem as falhas existentes. Lembrando que a minha internet é ultra rápida e não trava.

A questão é que dentro de 3 partidas de blakjack ao vivo jogando normalmemte em dias diferentes, em 3 ocasiões tive a experiência de ser direcinado a tela inical para fazer o login novamente. Como assim dentro de uma partida jogando normalmente com apostas na mesa sem ter a opção de qualquer ação eu sou interrompido e direcinado a pagina para fazer o login novamente? E as apostas que eu fiz? Claro o cassino embolsou o meu dinheiro e se nega a resolver a questão.

Estou aqui pedindo o ressarcimento das 3 apostas que fui deslogado, o valor do prejuízo 1250 reais.

Se é um empresa séria vai fazer o correto porque não preciso desse dinheiro, até o instante é pertencente a mim, porque não tive a oportunidade de concluir a jogada em andamento.

É de total responsabilidade da papigames, pois é uma falha técnica no site e não de provedores de jogos, não houve travamento das jogadas.

Hello marcioaviana81,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

So close the case, at papigames I never saw an option for the history of moves, and remembering that the uncompleted moves were in evolution's live backjack, playing out of nowhere you are directed to login, how am I going to prove this? The same thing happened while I was chatting with an attendant, and I asked her if she knew that I had been logged out and returned to the chat, she replied that she had not.

And I came to the conclusion that it is not a failure of the providers but of the programming that led me to log in again.

How will I prove or know the exact time of the facts?

I got tired of it... Once again a casino benefiting and not owning up to mistakes.

Então encerre o caso, na papigames nunca vi uma opção de histórico das jogadas, e lembrando que as jogadas não concluidas foram no backjack ao vivo da evolution, jogando do nada você é direcionado a fazer o login, como vou provar isso? O mesmo fato aconteceu enquanto eu estava no bate papo com uma atendente, e perguntei pra ela se sabia que eu tinha sido deslogado e voltado ao chat, ela me respondeu que não.

E cheguei a conclusão que não é uma falha dos provedores e sim da programação que me levava a fazer login novamente.

Como vou provar ou saber o horário exato dos fatos?

Eu me cansei disso... Mais uma vez um cassino se benificiando e não assumindo os erros.

Hello marcioaviana81,

Unfortunately we can't more forward without any proof. I believe that the casino should send you your betting history if you request for it and the bet should be visible there.

Also please keep in mind that as it is a live dealer related issue, it was most likely an error on their side not the casino.

If you would have any proof in the future (from casino or other source) feel free to forward it to nikolas.b@casino.guru but until then we will be forced to close the complaint.

Best regards,

Nick