Mr Sloty Casino - Ο παίκτης αντιμετωπίζει καθυστερημένη απόσυρση.

Good day, I have been waiting since December 4, 2023 for the deposit of my withdrawal via bank transfer due to winnings from sports bets.

I don't know what to think anymore as their responses on the matter are always the same, almost automatic, which do not provide any useful information or solution.

Buongiorno, sono in attesa ormai dal 4 dicembre 2023 dell' accredito del mio prelievo tramite bank transfer dovuto a vincite da scommesse sportive.

Non so piu' cosa pensare visto che le loro risposte al riguardo sono semre le stesse ,quasi automatiche ,che non portano a nessuna notizia utile o soluzione

Dear luciocostantini94,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. You may check our failed attempts to negotiate here.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it. I genuinely hope your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to kristina.s@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Kristina

I forgot to point out that the account was verified before the withdrawal date

Dimenticavo di precisare che l'account è stato verificato già prima della data di prelievo

Dear luciocostantini94,

Thank you for your email and reply. Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino.

Since this casino operates without an official license, I am not able to recommend any further steps. I wish I could be of more help.

The casino can reopen this complaint anytime.