Mad Money Casino - Η απόσυρση του παίκτη έχει καθυστερήσει.

Glad, for a month now I have been trying to withdraw 30euro from "madmonekasino" from 14/8 and every day I hear new excuses. the first time I was told that the bank rejected the payment for 30 euros which has never happened in the last few years that I have the account and with several payments from various sites. the next day we did "manual invoice" and they told me that this time it is not going to be an issue because it is "manual" since 27/8 8 working days have passed again. I send to live support and every day he tells me we will send you an e-mail and I never got an answer. if it is for 30euro to try for a month to make a withdrawal which is the reliability of the ethereal if I earn a bigger amount; I can not make ends meet with this casino can you help me?

Χαίρεται, εδώ και ένα μηνα προσπαθώ να κάνω ανάληψη 30euro από την "μαδμονευκασινο" από τις 14/8 και κάθε μέρα ακούω καινούριες δικαιολογίες. την πρώτη φορα μου είπαν ότι η τράπεζα απέρριψε την πληρωμή για 30 euro που δεν έχει συμβεί ποτε εδώ και ποσα χρονια που έχω τον λογαριασμό και με αρκετές πληρωμές από διαφορα site. την επομενη κάναμε "manual invoice" και μου είπαν ότι αυτή τι φορα δε πρόκειται να ύπαρξη θέμα γιατί είναι "manual" από τις 27/8 έχουν περάσει πάλι 8 εργάσιμες.στέλνω στο live support και κάθε μέρα μου λέει θα σας στείλουμε e-mail και ποτε δεν πήρα απάντηση. αν είναι για 30euro να προσπαθώ ένα μηνα να κάνω ανάληψη που είναι η αξιοπιστία τις αιθέριας αν κερδίσω κάποιο μεγαλύτερο ποσο? δεν μπορώ να βγάλω άκρη με αυτό το casino μπορείτε να με βοηθήσετε? 

Dear tempelak05,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Several factors such as geolocation, and contracts with the payment providers, and even actual situation in the world all have a major influence.

Have you ever made a successfull withdrawal at this casino? Could you forward any relevant communication between you and the casino to kristina.s@casino.guru? (Or you can post it here).

Additionally, I would like to ask you, if you would be so kind and write your messages using Greek alphabet. Our translator cannot translate greeklish and it is a little bit time-consuming to do it manually. Thank you very much for understanding.

Looking forward to hearing from you.

Best regards,

Kristina

now they want me to create a bitcoin account to deposit the money while they do not know where the money went from the bank transfer. the deposit was made by credit card.

τώρα θέλουν να δημιουργήσω bitcoin λογαριασμό για να καταθέσουν τα χρήματα ενώ δεν γνωρίζουν που πήγαν τα χρήματα απο το τραπεζικό έμβασμα. η κατάθεση είχε γίνει απο πιστωτική κάρτα.

Thank you very much Tempelak05 for your reply and screenshots. I believe that waiting for so long for such a small amount of money must be frustrating.

Do I understand correctly that the bank transfer is the only available withdrawal option for you?

i think its better for me to write english to not make it difficult for you. the second try to withdraw they said to make a bank wire and i will have not issues, now they told me about a bitcoin account for alternative faster solution but i dont want my money in bitcoins and i dont even know if its true either. this is sure not a trust casino cause they make up things everyday for such a small ammount. i hope i get an answer from someone because accounting team doesn't answer and live support give different answers everyday.

thank you very much for your time. they made the payment today 🙂

Tempelak05, that's great news! I am very happy for you. Is there anything else I could do for you regarding this complaint? Do I have your permission to close it?

yes of course, appreciate your time have a great day 🙂

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.