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I have pending withdrawals but today it seemed like the withdrawal for 30/04 had been resolved. Instead of crediting the money to my card (which I used for deposits), they attempted to withdraw the sum because the card app notified me that I needed to insert the card into the POS system and enter my PIN to carry out the requested operation (which is not required for crediting money). Consequently, it was denied.

Ho dei prelievi in sospeso ma oggi il prelievo del 30/04 sembrava risolto ma invece di addebitarmi i soldi sulla carta (che ho usato per i depositi) hanno cercato di prelevare la somma del prelievo perché l'app della carta mi ha notificato che dovevo inserire la carta nel pos e mettere il PIN per fare l'operazione richiesta (cosa che non serve per l'accredito di soldi) e quindi è stata rifiutata

Dear dromigetti,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Do I understand correctly that you see your casino transaction in your banking app as denied? Have you tried contacting your payment provider and ask them why you were requested to insert the card into the POS system and enter your PIN?

Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Good morning, the notification has arrived from the banking app that says the authorization of 500 euros at qpayout has been denied. To pay, insert the card into the POS and enter the PIN. I haven't been able to go to the bank yet to ask why (I will do it today). After the refusal the money returned to the casino account, I asked for information in the chat but I didn't get any specific answer (they don't know why), I redid the withdrawal because the waiting times are long and now I have three withdrawals of 500 in waiting, also I have more money in the account that I would like to withdraw at this point. I have never withdrawn from this casino but I have done so in others and the debit on the credit card (the same as the deposit) was fast and without asking me anything. I wrote kingmaker2 as the name of the casino but I saw from some images in your chats that it is the same one that is called kingmaker casino in many complaints similar to mine. Have a nice day, I hope you help me

Buongiorno, dall' app bancaria è arrivata la notifica che dice l'autorizzazione di 500 euro presso qpayout è stata negata. Per il pagamento inserire la carta nel pos e digitare il PIN. Non sono ancora riuscito ad andare in banca per chiedere il motivo(lo farò in giornata). Dopo il rifiuto i soldi sono tornati sul conto casinò,ho chiesto informazioni nella chat ma non ho avuto nessuna risposta specifica (non sanno il perché), ho rifatto il prelievo perché i tempi d'attesa sono lunghi e ora ho tre prelievi da 500 in attesa, inoltre ho altri soldi sul conto che a questo punto vorrei prelevare. Non ho mai prelevato da questo casinò ma l'ho fatto in altri e l'addebito su carta di credito ( la stessa del deposito) è stato veloce e senza chiedermi niente. Ho scritto kingmaker2 come nome del casinò ma ho visto da alcune immagini nelle vostre chat che è lo stesso che viene chiamato kingmaker casinò in molti reclami simili al mio. Buona giornata spero mi aiutate

It happened with the second withdrawal too. I asked at the bank and they tell me that what they ask me to do the credit doesn't make sense, it would only be right if I had to give the money to them but not vice versa.

È successo anche con il secondo prelievo. Ho chiesto in banca e mi dicono che non ha senso quello che mi chiedono per fare l'accredito, sarebbe giusto solo se io dovessi dare i soldi a loro ma non viceversa.

It's still me😅 Now I want to try with the bank transfer to see if at least the money arrives but I would also like to have the credit credited to the card so I can also use it for other deposits. I'll wait for an answer. A thousand thanks

Sono ancora io😅 Adesso voglio provare con il bonifico per vedere se almeno i soldi arrivano ma avrei piacere anche dell'accredito sulla carta così posso usarla anche per altri depositi. Aspetto risposta. Grazie mille

Thank you very much, dromigetti, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you dromigetti for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Kingmaker Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

Dear Peter,

Thank you for contacting us. We would like to inform that all the pending withdrawals were successfully paid. Therefore, the case has been resolved from our side.

Best Regards,

Kingmaker Team

Thank you, apparently there were no problems with the bank transfer (I will inform you when the money is in the account) however my problem was the withdrawal by card, which was more convenient for me, but there are no problems I will do the bank transfer in case of withdrawal. As soon as the money arrives in my account I will let you know, in the meantime I wish you a good day.

Vi ringrazio, a quanto pare con il bonifico non ci sono stati problemi (vi avviserò quando i soldi saranno sul conto) cmq il mio problema era il prelievo con la carta,per me più comodo, ma non ci sono problemi farò il bonifico in caso di prelievo. Appena arriveranno i soldi sul mio conto vi farò sapere, nel frattempo vi auguro buona giornata.

Dear dromigetti, Thank you very much for the update. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

I confirm that the withdrawals have arrived in my account so the case is solved for me. I'm sorry for the inconvenience but I want to reiterate that the problem was the withdrawal with the card (even now I don't know why it wasn't possible). However, other than that I haven't had any problems. I thank you and kingmaker for your availability. Best regards

Confermo che i prelievi sono arrivati sul mio conto quindi per me il caso è risolto. Mi dispiace per il disagio ma voglio ribadire che il problema era il prelievo con la carta ( ancora adesso non so il perché non sia stato possibile). Comunque a parte questo non ho avuto problemi. Ringrazio voi e kingmaker per la disponibilità. Cordiali saluti

Dear dromigetti,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter