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For three years, I've been depositing every single day, playing various online games, and none offer even a penny return on my wager, not a single win, not a single withdrawal. How and where can I request some form of reimbursement? It's not normal to not win even a penny for 3 years, is it?

От три години депозирам всеки божи ден , играя различни онлайн игри нито една нищо не дава дори стотинка на поставения залог, нито една прчалба нито едно теглене. Как и къде мога да поискам някаква възвращаемост. Това не е нормално нито стотинка за 3 години?

Dear chkqjvqwgc, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance. 

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me at veronika.l@casino.guru if there is anything else I can do for you regarding your complaint.

Best regards, 

Veronika

Dear chkqjvqwgc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.