Hunt Casino - Η απόσυρση του παίκτη καθυστερεί λόγω «ελέγχου παρόχου».

Old Bet Rank,

Currently Hunt Casino,

I received a bonus on August 29th,

and managed to convert the bonus to cash money, then made a withdrawal request on August 30th.

I've played many times and withdrawn money from this casino before without any issues.

However, this time, despite repeatedly contacting customer support via chat, they keep telling me that there's a "provider check" happening, and nothing is progressing.

They keep giving me the same answers in the chat,

and it's been almost a month now, so I'm getting worried.

I wanted to seek some advice.

旧ベットランク、

現huntcasinoで

8月の29日にボーナスを受け取り、

ボーナスをキャッシュマネーに変えることができ、8月30日に出金要請しました。

このカジノでは何度も遊んだこともあり出金もしたことがあります。

しかし今回何度もチャットに問い合わせをしてるのですが、プロバイダチェックと言われ、

まったく話が進みません

何度も同じようなチャット対をされ

まもなく1ヶ月経つので、不安になり

相談させていただきました。

Dear takkun55,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please confirm that you have passed the KYC verification?
• Did you use the same payment method for the withdrawal as was used for the deposit?
• Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

This time I used the virtual currency USDT to deposit, and I used the same method to request a withdrawal.

Also, this site completes KYC at the time of the first withdrawal, and you can access the KYC page from the withdrawal page, but since the authentication is currently completed,

I can't get that page out.

This image shows the transaction history of a transaction where funds have been withdrawn several times.

今回入金には仮想通貨USDTを使っており、出金にも同じ方法を使い出金申請しています。

またこちらのサイトは初回出金時に、kycを終わらせており出金ページからKYCページに入れるのですが、現在は認証が終わっているので

そのページを出すことができません。

こちらの画像は何度か出金できている取り引きの履歴になります。

I'm sorry for the inconvenience,

I was able to successfully withdraw money yesterday.

お調べしていただいているところ、申し訳ございません、

昨日無事出金することに成功しました。

Dear takkun55,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Dominika

Casino.Guru