Yes, I agree that 4 months is too long for the casino to make the necessary checks. It's more like they don't want to pay you even though, as you say, it's not a lot of money at all, which makes me feel even more sorry for you.
I also looked at your complaint and still the casino hasn't responded, so I'm afraid it's not going to get resolved in the end. Did you try to ask when the analysis should be completed ?
Nevertheless, I would be very happy if it would turn out well, but I am sure we both see it the other way round. If by any chance something changes, let me know. If nothing changes, it will be a lesson you have learned and hopefully you won't play in such casinos anymore. 🙁
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