Slots and casino withdrawal

Hello my name is Dan . I have a little over $12k in winnings on slots and casino . I’ve been trying to withdraw the weekly limits ($2500) and have been asked for identify proof and documentation to be approved for withdrawals . I did all that was asked and was approved and cleared for withdrawals . I get an email saying that my first payment which was approved and cleared was reversed to my slots and casino account ! Now they are telling me they have escalated fix the issue and will take 72hrs before I get an update. What’s going on with paying my winnings!! They are taking deposits faster than a blink of an eye but make it so difficult to withdraw any money back

Hello. May I firstly ask at which casino did you experience this, please?

What explanation did they give you for doing so, though? Was it some kind of technical issue, perhaps?🤔

Surely keep us informed of how it will unfold and if you'll be needing any help from us.