Γεια σου γκουρού του καζίνο..
Ήθελα να επαληθεύσω τον λογαριασμό μου και να κάνω ανάληψη ενός μικρού ποσού που κέρδισα μέσω της κατάθεσής μου.
Η ταυτότητά μου επαληθεύτηκε επίσης αμέσως πριν υποβάλω αίτημα πληρωμής και όλα ήταν καλά μέχρι τότε.
Στο επόμενο βήμα της επαλήθευσης διεύθυνσης, δυστυχώς έχω το πρόβλημα ότι ανεξάρτητα από τα έγγραφα που έχω υποβάλει μέχρι στιγμής, κανένα από αυτά δεν επαρκούσε για την επαλήθευση της διεύθυνσης, είτε ήταν τραπεζικό αντίγραφο, λογαριασμός ίντερνετ και τηλεφώνου ή ηλεκτρικού ρεύματος. θα ήθελα ένα PDF και επειδή για μερικά από αυτά, όπως ο λογαριασμός ρεύματος ή τηλεφώνου και ίντερνετ, μπορούσα να μετατρέψω μόνο το αντίστοιχο τιμολόγιο σε PDF, δεν γίνεται δεκτό παρόλο που όλα ταιριάζουν. Δεν ξέρω ποιες επιλογές πρέπει να υποβάλω για να μπορέσει τελικά να επαληθευτεί η διεύθυνση και να μπορέσω να πραγματοποιήσω την πληρωμή μου. Μπορείτε ίσως να με βοηθήσετε να λύσω το πρόβλημα με το καζίνο.
Θα ήθελα επίσης να αναφέρω ότι η εξυπηρέτηση πελατών εκεί είναι πολύ φιλική και προσπαθεί πάντα να βοηθήσει, αλλά δυστυχώς δεν έχουν άλλες επιλογές από το να προωθήσουν το θέμα ή να μου πουν ότι το αρχείο PDF είναι σαφώς ορατό ή απλώς δεν είναι κατάλληλο. Δεν γίνεται αποδεκτό στιγμιότυπο οθόνης του τιμολογίου.
Hello, I understand you have a problem with verification of your address. I see that you say that chat is trying to help but it can't do much. You don't have any alternative which is a pity but I think there must be some document that you will have in pdf where your address will be alright. Have you tried to ask the support if they know of such a document or what other players who can provide it in pdf form are sending ?
Nevertheless, we give casinos 14 days to resolve the verification process, but if you can't get anywhere and you think it will stay that way and you have used everything you have available, then I would recommend you to file a complaint with us and we will see what can be done.
You can do so here on this link. ⬅️
Hopefully you will be able to sort everything out and you also be able to withdraw the money without any other issues. If you manage to move forward, be sure to let me know.
so this just happened, saw this X7 casino ad on another big casino review page and were naive enough to believe that since they had 7/10 in score it must be a good place. Deposited around 1000 dollars without any bonuses involved since i have learnt from my previous scam encounters on the web 😹👌 made my first 1000 usd withdrawal after some luck ( tried to make an withdrawal ) then i continued playing and under this time they added 75 usd to my account for a bronze upgrade or some scam ( read about it in the junk mail after this ) and under the time that i were playing with their money i made 3~4 2 usd loosing bets on a game that wasnt allowed. Please note that i had not even read about, accepted or asked for this money. Got some luck and wanted my second 1000 usd withdrawal. I then deposited 100 usd ( no bonus involved ) again and made a super 2 usd bet on olympus 1000 and were really happy i had like 4k on my account. I then made my third withdrawal of 1000 usd. After a week were they wanted to see my papers and all and lots of wait i were verified, i were still waiting and finally i got a mail. They confiscated all my money! Because they inserted 25-75 ( cant remember ) usd and i lost three bets on an game not allowed, without me even wanting their scam money at all, this should be criminal and i feel totally helpless. I wrote to their license holder the full story yesterday and i am waiting for an aswer, i contacted the place i saw their advertisements and they made the decision that once i sign up on the site i accept all their rules and that i should have clicked the box to read these rules first (?) this is fraud. ( they pay this site for being visible, good score and i cant even review the casino or share my story ) they dont let me post a review, dont even answer. So guys.. do not make the same mistake as i did! Do not get involved with Starscream ltd. at all! I promise that you will regret it, and do not trust all casino review pages with " the most trust worthy reviews in the world " they are getting paid and wont even help or let you share your true story
In this case, I would suggest you file a complaint here with our team, and they will look deeper into this issue and try to solve it. Just follow this link to do so, please, and let us know if you need any other help.
thank you i will try this! appreciate it
Hi there, I simply felt that I should ask about your progress. How is it going, something new, perhaps?
No they have confiscated over 2000 on x7 casino because they added 75 dollar bonus into my account without me even wanting it and all my wins after that bonus is gone, I did even deposit and made a real big win on a game with my own money, they stole it all. It says I have 1000 dollar on my account I guess that’s the money I won before they could add bonus money, but doesn’t seem to be able to withdraw it. It have been pending a couple of days nothing happens. Isn’t the first time this happens, I got thousands of dollar confiscated on Locowin as well and after that I promised myself never play with bonus again, and now they add bonuses without even asking instead
I can see that our team has already started working on your complaint, so hopefully they will be able to find out more soon and solve this issue.
In the meantime, if you have any updates, please come forward; we would like to hear them.
avoid this scam casino, my cashout is now pending 7 days and every day they say that i should wait, so 100% will not get my cashout
As explained in your complaint, we give casinos 14 full days to proceed with the payment before our complaint team can intervene.
May I ask if your account is fully verified at this casino and if you had any successful withdrawals there before?
Please be patient and try to avoid any early conclusions.
can delete my complaint, they just cancel my cashout and left only my deposit on my account
so do not recommend to play there
In fact, this is a very valid reason to keep the complaint running. The casino has decided to void your winnings, but that does not mean it is a fair solution, so, in order to find out, access the complait and provide every detail about this new event. If you close the compalint now, the casino won't be puush in case its actions were unfair and you will also lose chance to get support. Not a good idea, if you ask me.
Update it right now by accessing the complaint instead. 👈
Δωρεάν επαγγελματικά εκπαιδευτικά μαθήματα για υπαλλήλους online καζίνο, με στόχο τις καλύτερες πρακτικές του κλάδου, τη βελτίωση της εμπειρίας των παικτών, και τη δίκαιη προσέγγιση στα τυχερά παιχνίδια.
Μια πρωτοβουλία που ξεκινήσαμε με στόχο τη δημιουργία ενός συστήματος καθολικού αυτο-αποκλεισμού, που θα επιτρέπει στους ευάλωτους παίκτες να μπλοκάρουν την πρόσβασή τους σε όλες τις ευκαιρίες online τυχερών παιχνιδιών.
Μια πλατφόρμα που έχει δημιουργηθεί για να επιδείξει όλες μας τις προσπάθειες που στοχεύουν στην πραγματοποίηση του οράματος ενός πιο ασφαλούς και πιο διαφανούς κλάδου τυχερών παιχνιδιών.
Ένα φιλόδοξο έργο στόχος του οποίου είναι να τιμήσει τις μεγαλύτερες και πιο υπεύθυνες εταιρείες στον κλάδο των online τυχερών παιχνιδιών και να τους αποδώσει την αναγνώριση που αξίζουν.
