Hi!
Good point; I'll try to add my point of view.
First of all, I believe that a few tenths of a point will not alter the "rating" as long as it states "very low," which is the lowest word expression we have.
https://casino.guru/thunderpick-casino-review#tab=js-tab-reputation
Only the severity of the issue, as indicated by the black points based on the amount desputed, will have an impact on the rating, even though each unresolved complaint has a real impact.
Therefore, the total amount of blackpoints awarded to the casino may be more significant than the actual number of complaints.
Because the Safety Index is a mathematical representation of the casino's attributes, it is primarily calculated automatically. As a result, any updates the Data Team makes to the casino may also affect the Safety Index values.
In general, this casino could slightly improve its terms or raise withdrawal limits, which add a few tenths to the final calculation, even though it is still regarded as being extremely unfair. It appears from your writing that the penalty for the unresolved complaints was not greater than the total amount of the casino's modifications.
I imagine it can be hard to comprehend, so feel free to ask further. I'll do my best to follow up with answers.
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