Snatch Casino - γενική συζήτηση (σελίδα 21)

The same problem with me - 3 weeks. Now can't even login. I doubt it's not just a bug. I guess they blocked me.

oh no, I guess it’s coming for me.

I know my voice probably won't count much, but you are very correct. A few casino groups have changed ownership, and the results in a few cases are catastrophic.

My Complaint Team coworkers are always pushing for players' payment, as we don't know what would happen if we left the complaints unresolved. Players would not get the money, and perhaps the new casino, "Wave," would no longer care about it.

I imagine it may sound stupid, but sometimes closing the complaints within the usual timeframe is the worst call because the casinos may see that as the goodbye gesture and stop cooperating. It's quite a delicate matter and quite complicated situation in 2025 🙁

I'm sorry to step in, but would you mind submitting the complaint too? Although my knowledge of your circumstances is limited, I suppose it would be worthwhile to try a free complaint. We are really not ok with players being tossed away, but forum posts have literally no impact since only admins and players are present on the forum.

I'm just saying you are welcome to do so. https://casino.guru/complaints/create

Hi,

It seems that this is the case with snatch casino.

I have already filled a complaint but it takes way too much time for you to answer and I get with so many complaints with the casinos. I wont leave it though I will wait until you find a solution.

It's more likely that this will continue until the casino finds a solution.

The complaint process is not a sprint, so please get ready to wait. Are you familiar with the concept, please? ,

Each party has 7 days to respond. I know how that sounds. 🙁 I'm sorry for bringing such news.

Η Ybets και η Immerion κάνουν ακριβώς το ίδιο πράγμα με αυτούς τους υποτιθέμενους «έλεγχους παρόχων» και το κλείσιμο λογαριασμών από το πουθενά χωρίς να πληρώσουν χρήματα.

Κοιτάξτε, υπάρχουν 10-15 ανοιχτές υποθέσεις με το SnatchCasino (από τότε που η ομάδα απατεώνων αγόρασε το καζίνο) και όλοι έχουν τις ίδιες απόπειρες απάτης από αυτό το άθλιο καζίνο χωρίς να πληρώσουν. Μερικοί έχουν παραμείνει σε αναμονή για πάνω από τρεις εβδομάδες ή οι λογαριασμοί με χρήματα έχουν κλείσει και εξακολουθείτε να το αφήνετε στις 8,9/10. Ξέρω ότι δεν μπορείτε να κάνετε τίποτα προσωπικά, αλλά ενημερώστε το με το τμήμα διαχείρισης και πείτε τους ότι αυτό το καζίνο είναι απάτη και πρέπει να επισημανθεί ως κόκκινο.

Hello,

I understand what you're saying and as I explained in the other threds - our Data Team respond to how the casinos resolve or leave unresolved these specific complaints.

Your perspective is very direct, and I get it. However, consider the alternative for a sec:

Complaint Team immediately closes all open complaints about delayed payments as unresolved because all the casinos are not responding very clearly or in time. Result? Yes, the safety index will be lowered; however, the players won't get the money, and the group will very likely lose interest in resolving any other players' complaints since the safety indexes will be very bad.

in our opinion, it is not worth it yet because my colleagues are still engaged in persuasions. Cutting all the options is reserved as the last call, if you know what I mean.

Many players keep mentioning that the higher safety index is wrong; in my opinion, they are just used to consulting a single number to go playing in a casino without bothering with other important aspects—open complaints, user reviews, and forums. It is no coincidence that all three sources are visible together on the same casino page. It is not just about one number, I'd say. The Safety index indicates the likelihood of payment, not the timing.

Still, I understand you may consider that differently.

Γεια σας παιδιά, έχω αυτή την άποψη.

Αυτή είναι η τυπική διαδικασία, αν και συμφωνώ ότι ένα καζίνο με τέτοια φήμη θα πρέπει να απαντήσει ή να δώσει μια εξήγηση με κάποιον άλλο τρόπο, αν όχι μέσω καταγγελίας.

Νομίζω ότι πρέπει να περιμένουμε ξανά από εδώ και πέρα, δυστυχώς δεν έχω τίποτα να προσθέσω αυτή τη στιγμή.

I’m in the uk and I’ve just read uk is restricted and I’ve won quite a lot!! Now I doubt I’ll get it

If the casino lets you register by providing all the correct information, we believe that they have to pay your winnings as well.

So if you experience any issues with the withdrawal, please let us know, and we'll try to intervene.

Έχω το πρόβλημα ότι τα κέρδη μου δεν πληρώνονται. Αιτία: Επικοινωνήστε με τον πάροχο του παιχνιδιού!

Έχει κανείς μια συμβουλή για το τι να κάνω; Ευχαριστώ

Hello, in this case you can't do anything and you have to wait for what the game provider tells the casino and if everything will be OK. How long has this situation been going on?  Do you have any idea what could have caused all this? 🙂

Έχω παίξει πολλούς παρόχους παιχνιδιών και παιχνίδια.

Σιδηροπρίονο NoLimit Pramatic

Όπως έχουν γράψει πολλοί πριν από εμένα, υποθέτω ότι το καζίνο δεν θέλει να πληρώσει.

(900 ευρώ πάνω από 1000 USD)

Είμαι σε αυτό το καζίνο εδώ και λίγο καιρό, αλλά τώρα έγινε αλλαγή ιδιοκτησίας.

Θα περιμένω 14 μέρες και μετά θα κάνω μια καταγγελία εδώ.

Ας δούμε πόσοι παίκτες έχουν το ίδιο αποτέλεσμα εδώ.

Its been already 25 days and no updates. By far the worst casino. Even with the complaint they don't answer.

Very good thinking, I would say try to wait as you say and when the time comes, file a complaint. I might have filed it a little sooner, but not much sooner. Check with game provider may be but it is happening to more and more people.  

Unfortunately, the casino has the right to do this and although it is annoying, don't gamble with your money and I believe we will be able to help you if the casino doesn't pay you out. 

I saw that the casino hasn't responded for almost a week, which means that their timer will be extended again once more. I hope they can handle it and won't drag it out even though it seems to me that's exactly what they are doing. Every player has a check with the game provider and now instead of a reply it also takes a while. 

I hope it will turn out positively though. 🤞

Let’s hope for that but I don’t think so. Even their live chat stopped responding. I think you will have many cases like that.

Εξακολουθώ να θεωρώ κρίμα το γεγονός ότι, παρά τις προφανείς δόλιες πληρωμές του καζίνο, η κριτική εδώ λέει "Δεν υπάρχουν καθόλου παράπονα παικτών ή παρακρατούνται μόνο ένα πολύ μικρό ποσό κερδών παίκτη σε σχέση με το μέγεθος του καζίνο". Γιατί δεν κάνεις κάτι για αυτό; Υπάρχουν 20 περιπτώσεις και πάνω από 30 άτομα έχουν παραπονεθεί από τότε που αυτή η αηδιαστική ομάδα απατεώνων αγόρασε το καζίνο πριν από τέσσερις περίπου εβδομάδες...!

Ξέχασα να γράψω ότι ήθελα να πληρώσω συνολικά πάνω από 900 ευρώ.

• Μόλις πλήρωσα 25 ευρώ το νέο πορτοφόλι (δοκιμή) ήταν εκεί σε 1 λεπτό
• Μετά ήθελα να αποσύρω τα υπόλοιπα στο ίδιο πορτοφόλι, αλλά ακυρώθηκε (επαλήθευση FairPlay).
• Διατίθεται στιγμιότυπο οθόνης