Slotuna Casino - γενική συζήτηση (σελίδα 5)

Όταν κοιτάζω τη σημαία σας, φαίνεται ότι βρίσκεστε στην Ισπανία, αλλά αυτό το καζίνο δεν εφαρμόζει διαδικασίες επαλήθευσης, όπως ταυτότητα, selfie ή αριθμό τηλεφώνου με email.

Μου το ζητάει.

Ναι, το έχω ελέγξει. Μορφή PDF, πρωτότυπο αρχείο

Την απορρίπτουν χωρίς λόγο

I really hate to speculate, but from what I saw also in the complaint thread, speaking about the details you provided, I'd say the casino has found some inconsistencies or perhaps does not fully believe the authenticity of the documents provided because especially in such cases, the verification video is used for clearing out the doubts.

Of course I'm not saying that some of this falls on you; I'm merely trying to figure out the cause.

If only we knew what was wrong...

Ας δούμε. Η επαλήθευση ταυτότητας είναι σωστή την πρώτη φορά.

Αυτό που με απογοητεύει είναι το έγγραφο διαχείρισης και είναι απίστευτο. Δεν έχει κανένα νόημα.

Πρώτα, απορρίπτουν την απόδειξη της διεύθυνσής μου με τον τηλεφωνικό λογαριασμό, παρόλο που είναι εγκεκριμένο έγγραφο, και μετά τον λογαριασμό του ρεύματος. Το απορρίπτουν δύο φορές, το πρωτότυπο έγγραφο, το στέλνω σε PDF, και δεν μου λένε το λόγο.

Hello, i deposit oneday 100euros with 300% bonus, i wagered everything and i made them 2404euro, i've been waiting for my withdraw so many days, on 14th day i think i got my first 500 after this they wanted to verify my profile, i send them the verification staff then for some reason when i try to join to the site it says RBAC: access denied what is going on?

So based on your email we obviously know why your phone bill was rejected. But as for the electricity bill, I would definitely like to know that too.

But we'll probably have to wait for the next follow-up complaint because without the casino telling us what's wrong we can only speculate.

Hi, I see that you also have problems with account verification. When you got this error "RBAC: access denied" did the casino explain why? Did you try to email them to clarify the situation? I saw that you wrote that you have already received some amount so it would be interesting to know. 

Petronela replied to your complaint, so feel free to let her know the answer to her questions.

Just click here ⬅️

If you find out more, be sure to let us know on the forum.

Όπως έχω πει σε άλλες κριτικές, παίζω σε αυτά τα καζίνο για περίπου 3 χρόνια. Η έγκριση προφίλ και η δήλωση διεύθυνσης, τα στοιχεία τραπεζικού λογαριασμού είναι σημαντικά και οι περίοδοι κατάθεσης δεν είναι 3 ημέρες. Yasin O αρχές σε 3 ημέρες, αλλά η περίοδος δεν είναι 3 ημέρες, είναι 14 ημέρες, θα λάβετε αυτά τα χρήματα σε 14 ημέρες.

Ναι, αλλά όπως μπορείτε να δείτε, αναφέρεται ως εγκεκριμένο έγγραφο!! Και το απορρίπτουν, λέγοντας ότι αυτό το έγγραφο δεν εγκρίνεται! είναι αστείο!!

Και το άλλο παραστατικό ρεύματος απορρίφθηκε δύο φορές και χωρίς λόγο. Δεν μου το λένε μέσω chat και δεν απαντούν στα email μου.

That's probably the worst thing, that there is no reason that they would say. Maybe there was something missing that the document should have contained, that's what I can think of, but that's just my speculation. We'll wait for Veronika to write.

Hello. My last withdraw from slotuna casino was at 19-3-25 and didn't finish yet. What i can do? They told me is in higher priority, we try our best and these things. First withdraw make 16 days. Second 14 days. Now 19 and no finish yet

I would say it's time to file a complaint now.

This really has been a long time of waiting for you.

Please follow this link, where you can do so, and our team will try to solve it.

Is your account fully verified already there?

They don't ask me anything to send. In live chat they say proccecing with out problem... They had send me 3.000€ without problem. But now they don't send. I had big balance. Without any bonus money. Only i bet my money to slots. Fair play. I had make deposit from my visa, i make withdraw in this visa. And i had write my data in first day everything correct

I can make Complaint now? It's ok?

Hello,

don't hesitate to submit the complaint, please. I read your posts a few times in a row but have no idea what is causing the issue. Thus, I do hope the complaint will help you!

You may start by clicking/tapping this green link. 👈

Let me know if you managed to do so 🙏

I spoke yesterday again in live chat. i cant make KYC there

Hello,

Thank you for both screenshots. I see no KYC restrictions mentioned in the conversation; to be honest, though, it looks more like a preset message rather than a real conversation.

What do you think?

In your complaint, I found a part saying your account has been verified, so I hope you don't have to worry about that. For now it seems we have to wait for the casino to give you or us some more concrete updates. It's frustrating, but please be patient.

I honestly don't know. Is there a chance that they dont pay the money? I think differently. It's been about 22 days without they giving me the money. I want to get it all out first and then be able to play again. Thank you very much for your help. I want to be informed of any new developments.

Hopefully our complaint team will be able to contact the casino soon and find out what is going on.

Try to think positively, please.