Do not play here, after requesting withdrawal my account has been blocked without any info, e-mailed them and they haven't reply for over a week for now... stay away.
Wow!
I mean, there is literally no clue to start with. Luckily you created the complaint, and hopefully, there will be a chance to investigate the situation.
You also have no idea what could happen, have you?
The only thing that crossed my mind is whether you played in some casinos in the past related to this one. Well, I wish you good luck for now!
I would suggest avoiding this casino as I had my accounts closed and all the funds stolen by the casino.
The problem was I had created 2 accounts which i did not do for any reason other than i thought the first account wasn't created correctly. I gained no advantage from having 2 accounts and indeed i believe had deposited more than I had withdrawn.
This is the email i received:
We hope this email finds you well. We are writing to inform you about the outcome of the recent investigation conducted by our team at Shark Casino. We regret to inform you that we have found evidence indicating that you have violated our casino's terms and conditions by maintaining multiple accounts on our platform.
As you are aware, having multiple accounts is strictly against our casino's policies. We take such violations seriously as they can compromise the fairness and integrity of our gaming environment. Our team has identified that you have maintained multiple accounts with different details, which is a clear breach of our terms.
In light of this violation, we have made the difficult decision to close all of your accounts permanently. This means that you will no longer have access to any of your accounts on our platform, and any associated balances or winnings will be forfeited.
We understand that you may have reasons for having multiple accounts; however, we must enforce our policies consistently to ensure fairness for all our players. Maintaining multiple accounts can lead to unfair advantages and adversely impact the experience of other players.
If you have any questions or require further clarification regarding this decision or the closure of your accounts, please do not hesitate to reach out to our customer support team at [contact information]. They will be available to provide assistance and address any concerns you may have.
We appreciate your understanding in this matter, and we kindly request that you refrain from creating any additional accounts on our platform in the future. Our commitment to maintaining a responsible, transparent, and fair gaming environment remains unwavering.
This is an unfortunate situation sadly, from the casino's perspective, you did violate the terms.
I'm not judging, just saying it happened.
There is, however, a question of fairness. We at Casino Guru believe this aspect is more important than the rules.
When you say you have gained no unfair advantage by creating two accounts, allow me to ask you, did you take any bonuses?
In the future, if you ever find yourself in the same situation, do not create a second account - reach out to the casino as soon as possible and set the profile correctly. As you see the other "solution" is not worth the complications. 🙁
I'm glad you managed to submit the complaint, and I hope there is a way to sort things out, though I'm quite convinced your accounts will not be reopened.
Well, let's see.
Hello, the only thing i got was cash back but that is based on losses so there wasn't any advantage in that.
Yes, I should have just got them to sort out my first account and not created a 2nd account. I will take note for the future.
I'd have been quite happy if they'd have shut down the duplicate account and left me with the original and if they wanted to take off my winnings because i hadn't adhered to the T&C's then fair enough. However to take my deposit surely is not the right thing to do.
Hello!
Cashback is a sort of an advantage, not as serious as doubled no-deposit bonus would be. May I ask you to update your complaint regarding the cashback? It is better to notice that right at the beginning, we would not like the casino to surprise us.
Allow me to mention Casino Guru Fair Gambling Codex, it contains multiple accounts issues:
https://casino.guru/fair-gambling-codex-for-casinos#duplicate-accounts
"Our position
We accept that it is the responsibility of players to make sure that they don't create multiple accounts at the same casino. Not because we think it's the right way to do it, but because it's the industry standard, and we cannot penalize all casinos that don't enforce the 'one account per player' rule the way we consider best. However, we believe and hope that checking for duplicate accounts during account creation will become the industry standard in the future and players will be better protected.
In the meantime, each case should be considered separately. If the casino finds out that a player has created five separate accounts and claimed the full bonus amount on each of them, it is likely that this is a bonus abuser, and the casino has every right to penalize them. On the other hand, if a casual player mistakenly creates two accounts and doesn't even claim the bonus, the casino shouldn't penalize them just because it has a rule that can be used against them."
I think it is pretty clear, and I hope the casino is willing to discuss our position on the subject.
Δωρεάν επαγγελματικά εκπαιδευτικά μαθήματα για υπαλλήλους online καζίνο, με στόχο τις καλύτερες πρακτικές του κλάδου, τη βελτίωση της εμπειρίας των παικτών, και τη δίκαιη προσέγγιση στα τυχερά παιχνίδια.
Μια πρωτοβουλία που ξεκινήσαμε με στόχο τη δημιουργία ενός συστήματος καθολικού αυτο-αποκλεισμού, που θα επιτρέπει στους ευάλωτους παίκτες να μπλοκάρουν την πρόσβασή τους σε όλες τις ευκαιρίες online τυχερών παιχνιδιών.
Μια πλατφόρμα που έχει δημιουργηθεί για να επιδείξει όλες μας τις προσπάθειες που στοχεύουν στην πραγματοποίηση του οράματος ενός πιο ασφαλούς και πιο διαφανούς κλάδου τυχερών παιχνιδιών.
Ένα φιλόδοξο έργο στόχος του οποίου είναι να τιμήσει τις μεγαλύτερες και πιο υπεύθυνες εταιρείες στον κλάδο των online τυχερών παιχνιδιών και να τους αποδώσει την αναγνώριση που αξίζουν.
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