they are escaping from paying my winnings
I can see in your complaint that you are waiting for a long time and the casino is not communicating with our team by now.
It is really sad to see you need to go through this situation and I hope that Michal will be able to resolve it soon.
How long have you been playing at this casino?
It is really weird that they don't want to pay you because you had many withdrawals before, really. This surely shouldn't happen at any online casino.
Is there any update from their side outside the complaint by now, perhaps?
Dear Romi,
It is clear that they are deliberately avoiding communication, likely because they believe their offshore status and lack of physical presence provide them with immunity from accountability. This has allowed them to continue these deceptive practices without fear.
Their agent, XCM B.V. in Curaçao, with Christopher Van Rosberg as its director, should be taking responsibility for these actions, especially since they also represent Eight Central N.V. However, it’s frustrating that they’re not addressing the issues raised by their customers.
I’ve been a user for over a year, and my attempts to get a response have been met with further dishonesty. When I inquired through PremiumBet’s live chat about why they hadn’t responded to Casino Guru, they falsely claimed they hadn’t received any official communications. It feels like they’re using these tactics to avoid paying out my winnings.
I kindly request any assistance your team might provide, as this has placed me under significant financial and mental stress.
It is really unfortunate that the casino is not willing to communicate with our team by now, and Michal, your complaint resolver, will do all the possible to get in touch with them somehow. Otherwise, he won't be able to move forward with your case.🤷♀️
So, did you have any successful withdrawals there before? When was it, if you don't mind?
yes, i made withdrawals in the month of April and may.
So, at least we know that they are able to pay. It is important, you know. Now let's hope they will also communicate with us.
Keep us informed about your case, for sure, please.
Yes, they are able to pay. And theie business is also running in good profits, for example my friend recently lost 50 lakhs inr in premium bet. They are deliberately escaping because they are running offshore and have no physical presence.
Sorry, but I don't really understand your last comment, to tell you the truth.🤔
What do you mean they are escaping because they have no physical presence?
It is an online casino, right? Online casinos have no physical presence, not like the casinos you can walk in, so I don't get your point, really.🤷♀️
What I mean by "physical presence" is that they don’t have any registration in India. Because of this, there’s no clear way for anyone here to know how or where to file a complaint against them.
Did you get my point?
Hello,
I think this viewpoint needs some updating. I would pay more attention to the casino's license than its corporate address in order to determine where to go complaining. It could be really perplexing.
For example, this casino has no license at all, so your chances of receiving assistance are quite low. This is probably due to the fact that the casino is unlicensed rather than the fact that it is an offshore business. The matter, however, gets even more complicated for sports betting. I hope it is somewhat helpful, and I certainly hope you will be paid out!
Hi Radka,
Thanks for getting back to me.
I understand that you’re saying they don’t have a license, but on the betting website, they are claiming to hold one. Could you please take a look at the images and links I sent again? I believe that they do have a license based on what they are displaying on their website, but I’d really appreciate your perspective after a second review.
But the name is Eight central limited N.V.
Thanks for your help!
Thank you for this information regarding the license. I like your interest in it.
I will inform our data team about it right away, so they can check it all out, and in case they really have a license now, we will update the review on our website.
If you ever find out some information like this or that something needs to be updated or changed on our website, you can always contact us regarding this by using the tab on the bottom of each casino review:
We always appreciate players help.
In what stage is your withdrawal, by the way?
Hi Romi,
Thank you so much for all your efforts and support for the victims of this issue. It truly means a lot.
I’ve been deeply affected by this fraud, and it’s been a huge financial setback for me—I’ve already lost thousands of dollars across other platforms. Getting my funds from this casino would be a lifeline and help me immensely in dealing with my current situation.
To clarify, I haven’t initiated any withdrawal from my account. They blocked my account, which holds a gaming balance of nearly 14 lakhs INR. If they could just unblock my account, I’d be able to withdraw these funds myself.
that they continue to operate and promote themselves heavily on social media. I’ve attached a recent promotional message I received from them as an example.
Thanks again for your support—I’m hoping for the best.
Hi Romi,
I wanted to bring something else to your attention.
I came across another website with the same license and name, which seems very similar to the one involved in my situation. I’ve attached images and provided a link below for you to check out.
From what I’ve gathered, it looks like the main entity behind this could be Eight Central Limited NV, registered in Willemstad. It appears they’re involved in supporting offshore operations like this one, likely profiting through licensing fees while facilitating these questionable practices.
Here are the links:
• License certificate: link
• Website: link
Thanks again for looking into this and helping us navigate such a challenging situation.
Hi Romi,
All the evidence points to Eight Central Limited N.V. as the company behind everything. Since they’re located in Curaçao and licensed by the GCB, it seems they’re facilitating these operations.
Would it be possible for you to request a response directly from Eight Central Limited N.V.? Having clarification from them could help shed light on their role in this and possibly bring more accountability.
Thanks so much for your continued support.
I'm sorry but for me, as a forum administrator, it is really not possible to contact anyone, unfortunately.
Therefore, it will be best to leave it to your complaint resolver, and he will do whatever is possible to solve this situation of yours.
It is very important, though, to have answers from the casino, because without their response and communication we won't be able to go far, unfortunately.
So, let's wait now and see how it all will unfold, and hopefully soon we'll have some news.
Δωρεάν επαγγελματικά εκπαιδευτικά μαθήματα για υπαλλήλους online καζίνο, με στόχο τις καλύτερες πρακτικές του κλάδου, τη βελτίωση της εμπειρίας των παικτών, και τη δίκαιη προσέγγιση στα τυχερά παιχνίδια.
Μια πρωτοβουλία που ξεκινήσαμε με στόχο τη δημιουργία ενός συστήματος καθολικού αυτο-αποκλεισμού, που θα επιτρέπει στους ευάλωτους παίκτες να μπλοκάρουν την πρόσβασή τους σε όλες τις ευκαιρίες online τυχερών παιχνιδιών.
Μια πλατφόρμα που έχει δημιουργηθεί για να επιδείξει όλες μας τις προσπάθειες που στοχεύουν στην πραγματοποίηση του οράματος ενός πιο ασφαλούς και πιο διαφανούς κλάδου τυχερών παιχνιδιών.
Ένα φιλόδοξο έργο στόχος του οποίου είναι να τιμήσει τις μεγαλύτερες και πιο υπεύθυνες εταιρείες στον κλάδο των online τυχερών παιχνιδιών και να τους αποδώσει την αναγνώριση που αξίζουν.
