Dear Romi,
It is clear that they are deliberately avoiding communication, likely because they believe their offshore status and lack of physical presence provide them with immunity from accountability. This has allowed them to continue these deceptive practices without fear.
Their agent, XCM B.V. in Curaçao, with Christopher Van Rosberg as its director, should be taking responsibility for these actions, especially since they also represent Eight Central N.V. However, it’s frustrating that they’re not addressing the issues raised by their customers.
I’ve been a user for over a year, and my attempts to get a response have been met with further dishonesty. When I inquired through PremiumBet’s live chat about why they hadn’t responded to Casino Guru, they falsely claimed they hadn’t received any official communications. It feels like they’re using these tactics to avoid paying out my winnings.
I kindly request any assistance your team might provide, as this has placed me under significant financial and mental stress.
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