Ο Mr Bet μπλόκαρε τον λογαριασμό μου και δεν μου πλήρωσαν τα χρήματά μου

I've been playing at the casino for months, I made numerous deposits, always everything ok, I also made a small withdrawal, a few days ago I requested a withdrawal and because it was a larger amount, they asked for documents, I sent and asked for help via chat, they said to wait, then they blocked me and they kept the money, all my data is true, the only thing was to send the email at the place of residence, but I went to ask for help and report the error, they didn't help me and they continue without giving me a chance to correct it, a colleague did the same, But because I had nothing to withdraw, they gave me a chance to resend. Why did they do this to someone who gambles and liked the casino?

Eu jogo a meses no cassino, fiz inúmeros depósitos, sempre tudo ok, também efetuei um saque pequeno, a uns dias solicitei saque e por ser valor maior, pediram documentos, enviei e solicitei ajuda pelo chat, disseram para esperar, logo me bloquearam e ficaram com o dinheiro, todos meus dados são verdadeiros, única coisa foi o envio do email no local de residência, mas eu fui pedir ajuda e avisar o erro, não me ajudaram e seguem sem me dar chance de correção, colega fez o mesmo, mas por não ter nada pra sacar, deram a chance de reenvio. Porque fizeram isso com alguém que joga e gostava do cassino?

Τι ακριβώς έγινε λοιπόν με τον τόπο κατοικίας; Ποιο ήταν το λάθος;

On the day I requested a withdrawal, they asked me to confirm the data, I filled it in, as soon as I sent it I noticed with a colleague that we had put the e-mail address in the place of address, I confused it with an e-mail address, and put my e-mail, then then I went to support and explained that I could have sent something in the wrong place, they told me that they asked me if I was missing something, that I should wait, then another day the account was blocked and without me knowing why, only the ready sentence speaking that I should provide real data and such, but they didn't give me the opportunity to correct it, my friend did the same thing, at the same time by the way, I was canceled because I had a receivable, he had nothing and he had the chance to send again, why that? Since everything I sent is true?

No dia que solicitei saque, me pediram a confirmação dos dados, eu preenchi, logo ao enviar notei junto a um colega que havíamos colocado no local de endereço, o e-mail, confundi com endereço eletrônico, e coloquei meu e-mail, logo em seguida fui ao suporte e expliquei que podia ter enviado algo no lugar errado, eles me disseram que eles me pediram se faltasse algo, que devia esperar, logo mais outro dia estava bloqueada conta e sem eu saber o porquê, somente a frase pronta falando que eu devia fornecer dados reais e tal, mas não me deram a oportunidade de corrigir, meu amigo fez a mesma coisa, na mesma hora por sinal, eu por ter valor a receber fui cancelado, ele não havia nada e teve a chance de enviar novamente, porque isso? Sendo que tudo que enviei é verdadeiro?

Εξετάζω το παράπονό σας εδώ:

https://casino.guru/mr-bet-casino-player-s-account-has-been-closed

Ζήτησα από τον Peter να μου δείξει τα στοιχεία που μας έστειλε το καζίνο και φαίνεται ότι η διεύθυνση του σπιτιού δεν ήταν η μόνη πληροφορία για σένα που δεν συμπλήρωσες σωστά. Σε αυτήν την περίπτωση, είναι μια τυπική διαδικασία ότι το καζίνο κλείνει τον λογαριασμό του παίκτη.

And what's the difference from other users so I can't fix it? Since what I sent was all true?

E qual a diferença de outros usuários pra eu não poder corrigir? Sendo que o que enviei era tudo verdadeiro?

Θα σας δώσω ένα παράδειγμα. Εάν δημιουργήσετε έναν λογαριασμό σε ένα καζίνο και ο λογαριασμός θα εγγραφεί με ένα όνομα:

Pedro Mendez, Avenida Libertade 46 οδός και στέλνετε έγγραφα στο καζίνο που θα δείχνουν ότι είστε ο Andre Gomes, Praça do Comércio 2, τότε το καζίνο πρέπει να στείλει τα κέρδη στον Pedro Mendez.

Έτσι λειτουργεί το σύστημα κατά της νομιμοποίησης εσόδων από παράνομες δραστηριότητες. Δεν μπορείτε να στείλετε χρήματα σε διαφορετικό άτομο ή δεν μπορείτε να πείτε στο καζίνο ότι άλλαξατε γνώμη και ότι το όνομά σας είναι στην πραγματικότητα διαφορετικό.

I understand Daniel, but I always provided my true information, there were several deposits and I had already made 2 withdrawals from the same deposit account, nothing was laundering and in bad faith, I still requested help from Mr Bet, so I still insist on why I couldn't correct, if there was an error, as I said, I filled it with real content, but in the wrong place, but I was always willing to correct it and asked SR BET, I like the casino and I just wanted to be able to go back to the app and continue my fun, because the Mr Bet didn't give me a chance to correct?

Entendido Daniel, porém eu sempre forneci minhas informações verdadeiras, foram vários depósitos e já havia feito 2 saques na mesma conta de depósito, nada foi lavagem e de má fé, eu ainda solicitei ajuda do Sr Bet, então eu ainda insisto no porque não pude corrigir, se houve erro, foi como eu disse, preenchi com conteúdo verdadeiro, mas em local errado, mas sempre estive disposto a corrigir e pedi ao SR BET, gosto do cassino e só queria poder voltar ao app e continuar minha diversão, porque o Sr Bet não me deu oportunidade de correção?

Γεια σας,

δύσκολα μπορούμε να μιλήσουμε για λογαριασμό του καζίνο. Είμαι σίγουρος ότι αν ήθελαν να σου δώσουν «μια ευκαιρία» θα το έκαναν. Λάβετε υπόψη ότι απέδειξαν ότι οι πληροφορίες που παρείχατε δεν ήταν σωστές σε κάποιο σημείο. Όπως πρότεινε ο Peter, εάν πιστεύετε ότι χρειάζεστε περαιτέρω βοήθεια, επικοινωνήστε με την Αρχή τυχερών παιχνιδιών του Κουρασάο (certria@gaminglicences.com). Σας ευχαριστούμε.

Είδα αυτό που μας έστειλε το καζίνο ως μέρος του αποδεικτικού υλικού και είμαι σίγουρος ότι δεν συμπληρώσατε σωστά τα στοιχεία και σε περίπτωση που πείτε ότι ήταν λάθος, τότε υπήρχαν πολλά λάθη, κάτι που είναι κάπως αδύνατο. Αρχικά νόμιζα ότι γράψατε μόνο τη διεύθυνση email σας στο πεδίο διεύθυνσης, αλλά αυτό δεν ισχύει.