Hello. How it is possible that your account can be closed from koicasino? They told me that these are completely different sites but still this happened. I went to koicasino live chat asking about my blocks and during this conversation The chat worker closed down my account on lysti.
I can see that these two casinos have the same owner, so maybe that explains it. Could you describe it a little bit better, please, and tell us the reason they have closed your account? Did you have some real money left there?
So what does it means? I went to koicasino complaining about The fact that i have asked to block me from all of sites they have. It was promised to me that i won't ever be able to use those. During this conversation they said that we have now closed your account on Lysti. I didn't even told that i had an account there.
As I understand it, they actually acted as you requested and blocked your accounts all over their casinos. Isn't that right?
Όχι. Έχω ήδη ζητήσει απαγόρευση το 2022, πράγμα που σημαίνει ότι δεν θα έπρεπε καν να μπορώ να δημιουργήσω λογαριασμό.
What comes to my mind is, that Lysti Casino was extablished only in 2024, so maybe that is why they didn't have any information about your ban and they fixed it as soon as possible.
May I ask if there is anything we could do to help with any issues there, though?
No matter when it was made, If im blocked from this group I shouldnt have been able to make an account at all. They should refund deposits made based on this.
Did you request a refund from the casino? Would you like our complaint team to have a look into this? Let us know, please.
Δωρεάν επαγγελματικά εκπαιδευτικά μαθήματα για υπαλλήλους online καζίνο, με στόχο τις καλύτερες πρακτικές του κλάδου, τη βελτίωση της εμπειρίας των παικτών, και τη δίκαιη προσέγγιση στα τυχερά παιχνίδια.
Μια πρωτοβουλία που ξεκινήσαμε με στόχο τη δημιουργία ενός συστήματος καθολικού αυτο-αποκλεισμού, που θα επιτρέπει στους ευάλωτους παίκτες να μπλοκάρουν την πρόσβασή τους σε όλες τις ευκαιρίες online τυχερών παιχνιδιών.
Μια πλατφόρμα που έχει δημιουργηθεί για να επιδείξει όλες μας τις προσπάθειες που στοχεύουν στην πραγματοποίηση του οράματος ενός πιο ασφαλούς και πιο διαφανούς κλάδου τυχερών παιχνιδιών.
Ένα φιλόδοξο έργο στόχος του οποίου είναι να τιμήσει τις μεγαλύτερες και πιο υπεύθυνες εταιρείες στον κλάδο των online τυχερών παιχνιδιών και να τους αποδώσει την αναγνώριση που αξίζουν.
