Γεια σου Romi. Δεν εξήγησαν συγκεκριμένα το υποτιθέμενο σφάλμα, απλώς υπέδειξαν ότι το μπόνους είχε ρυθμιστεί εσφαλμένα. Έχω ήδη αφήσει τα απαραίτητα αποτυπώματα σε μια καταγγελία εδώ στον γκουρού για να αξιολογήσω ακριβώς τι συνέβη. Ομολογώ όμως ότι δεν είναι εύκολο να αποδεχτείς αυτό που συνέβη δεδομένου ότι το ποσό που κέρδισα στις δωρεάν περιστροφές δεν ήταν μεγάλο, δεν ξεπερνούσε τα 30€ και πέρασα πολλές ώρες στο spinning με μόλις 0,20 για να ολοκληρώσω το rollover. Απλώς νομίζω ότι είναι "σύμπτωση" και περίεργο που δεν ειδοποιήθηκα στη μέση της προόδου για την ολοκλήρωση του rollover και την επίτευξη του 94% και μόνο τότε εμφανίστηκε ένα μήνυμα που έλεγε ότι δεν είχα υπόλοιπο (ενώ στην πραγματικότητα είχα περίπου 240 €) σε ταμειακό υπόλοιπο. μπόνους και απομένει μόνο 6% για την ολοκλήρωση του rollover. Ως προς τη χώρα, δεν υπήρξαν επιβολές. Διάβασα τους όρους και τις προϋποθέσεις μπόνους, τις απαιτήσεις για την εκπλήρωση του rollover και ακολούθησα τους κανόνες όπως περιγράφονται. Ένιωσα εξαπατημένη και νομίζω ότι το έκαναν επίτηδες. Αυτό λαμβάνει υπόψη ότι τα κέρδη δεν είναι στην πραγματικότητα ολόκληρο το υπόλοιπο που κέρδισα, αλλά το όριο ανάληψης των 50 €. Και νομίζω ότι οι ώρες που πέρασα μπροστά τους δεν αξίζουν 50€, αλλά για λόγους αξιοπρέπειας και καλής πίστης θέλω να συμμορφωθούν με αυτό που προτείνεται. Και αρχίζω να σκέφτομαι ότι οι όροι και οι προϋποθέσεις ορισμένων καζίνο, τα οποία είναι ήδη καλά προετοιμασμένα να κάνουν ό,τι θέλουν, έχουν κάποιες ασυνέπειες όσον αφορά την ευθύνη. Είμαι εξαιρετικά απογοητευμένος και, ειλικρινά, λαμβάνοντας υπόψη τον χρόνο που αφιέρωσα, δεν νομίζω ότι θα εξαργυρώσω άλλα μπόνους πουθενά. Πραγματικά μια θλίψη. Σας ευχαριστώ για την προσοχή σας. Ρόμι!
Hi Romi. They did not specifically explain the supposed error, they just indicated that the bonus had been incorrectly configured. I have already left the necessary prints in a complaint here on the guru to assess exactly what happened. But I confess that it is not easy to accept what happened considering that the amount I won in the free spins was not large, it was no more than €30 and I spent many hours spinning at just 0.20 to complete the rollover. I just think it's a "coincidence" and strange that I wasn't notified in the middle of the progress towards completing the rollover and reaching 94% and only then did a message appear saying that I had no balance (when in fact I had around €240) in cash balance. bonus and only 6% left to complete the rollover. As for the country, there were no impositions. I read the bonus terms and conditions, the requirements to fulfill the rollover and followed the rules as described. I felt deceived and I think they did it on purpose. This takes into account that the winnings are not actually the entire balance I won but rather the withdrawal limit of €50. And I think that the hours I spent in front of them are not worth €50, but for reasons of dignity and good faith I want them to comply with what is proposed. And I'm starting to think that the terms and conditions of some casinos, which are already well prepared to do whatever they want, have some inconsistencies when it comes to responsibility. I am extremely disappointed and, quite honestly, considering the time I spent, I don't think I will redeem any more bonuses anywhere. A sadness indeed. Thank you for your attention. Romi!
Olá Romi. Eles não explicaram em concreto o suposto erro, apenas indicaram que teria sido mal configurado o bonus, Eu já deixei os prints necessários em reclamação aqui na guru para avaliarem exatamente o sucedido. Mas confesso que não é fácil aceitar o sucedido tendo em conta que o valor que ganhei nas rodadas gratis não ter sido avultado não passou dos 30€ e estive bastantes horas a rodar apenas a 0.20 para cumprir o rollover . Só acho "coincidência" e estranho eu não ter sido comunicado a meio do progresso co cumprimento do rollover e chegar aos 94% e apenas aí apareceu uma menagem a dizer que não tinha saldo (quando na verdade tinha cerca de 240€) em saldo de bônus e faltavam 6% apenas para completar o rollover. Quanto ao País não tinha nenhuma imposição. Eu li os termos e condições do bônus, os requisitos para cumprir o rollover e segui as regras como descritas. Senti-me enganado e acho que o fizeram propositadamente. Isto tendo e conta que os ganhos nem são na realidade todo o saldo que ganhei mas sim o limite de saque de 50€. E penso que as horas que estive em frente não valem 50€, mas por uma questão de dignidade e boa fé eu quero que cumpram com o que está proposto. E começo achar que os termos e condições de alguns casinos já bem preparados para fazerem o que pretenderem, existe algumas congruências no que diz respeito à responsabilidade. Estou extremamente desiludido e muito sinceramente o tempo que gastei, acho que não vou resgatar mais bonus em lado nenhum. Uma tristeza de facto. Obrigado pela sua atenção. Romi!
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