Why I can’t reach the casino, no reply in live chat for one week and no reply on emails for one week… I still can’t launch games as I always enter them in fun mode. I tryed to withdraw then, as I can’t play I wanted my deposit back. Request also pending since 5 days…
Hi, I'm not sure why you haven't gotten a reply in over a week from live chat. Was your account already verified when you submitted your withdrawal ?
If the casino is not responding at all in this case, I would recommend to wait a little bit, but if the problem persists, I would file a complaint, since you have no information from the casino as to why you are having such problems. I would like to point out that we give the casino 14 days to resolve the withdrawal issue.
If you receive any new information in the meantime, or if you manage to get a response from live chat or email, please don't hesitate to let us know.
Γειά σου,
Σας ευχαριστούμε για το μήνυμά σας. Η πληρωμή εκκρεμεί εδώ και 7 ημέρες.
Δυστυχώς, κανείς δεν απαντά από το καζίνο, ούτε μέσω email ούτε μέσω live υποστήριξης.
Προσπάθησα να φτάσω στη ζωντανή υποστήριξη χωρίς να είμαι συνδεδεμένος, αλλά λαμβάνετε το μήνυμα 24/7 ότι είναι εκτός σύνδεσης.
Θα ήμουν προσεκτικός με αυτό το καζίνο, κάτι δεν πάει καλά εκεί.
I tried to get to the casino page as well, but I was unsuccessful. I suspect, like you, that something might be going on. I have passed this information on to our data team who will look into the situation, so if I get any new information I will mention it.
Anyway, If you by any chance get a response from the casino, which I'm not sure about, you can update us as well, because I'm quite interested in this situation. I hope it will turn out well in the end and everything will be sorted out.
I guess the casino is dead but they refuse to close it because idiots like me keep on depositing 🙂 frustrating
Hello!
I think you are being too harsh on yourself. 🙂
There is actually a complaint about delayed payment, which makes me a bit concerned about the casino's responsiveness.
Do you care to tell me what has happened to you? The Complaint Team may even help.
I hope you'll share more.
I deposited 20€ but it's impossible to enter any game. It just opens in FUN mode and there is no way to switch it. They've also not responded at all to my withdrawal request. It's just pending since August 25th.
Seems to be totally abandonded and should be marked as such.
Hi, as far as the withdrawal is concerned, we give casinos 14 days to process this request. But the question is, did the casino also indicate why the withdrawal is still pending ?
As for the fact that you can't play any game except in fun mode, that's strange. Did you ask the casino what the problem is in this case if you only enter the fun mode each time ?
They don't answer, as "CasinoDino" has described above. The live chat has a standard message like "We'll get back to here or via e-mail", but nothing happens, no matter how long you wait. As I said, it's completely abandoned.
Sure got it. I've passed your information on to our data team and we'll see what they eventually find out, but according to the latest information, our team hasn't gotten a response from the casino either.
As far as the withdrawal is concerned, as long as nothing moves forward and you don't know anything new after mentioned 14 days, I would recommend filing a complaint.
In the meantime, I will be glad if you continue to update us if there is any new information.
Έχω το ίδιο πρόβλημα με το onecash, που κατατέθηκε πριν από 3 εβδομάδες, όλα τα παιχνίδια είναι διαθέσιμα μόνο σε "διασκεδαστική λειτουργία". Η πληρωμή δεν έχει υποβληθεί σε επεξεργασία για 2 εβδομάδες.
Hi, I saw that you have also filed a complaint and I think you did the right thing. When you requested the withdrawal, was your account already verified ? I assume you also tried to ask the casino why you can only play in fun mode. Did the casino also not give you any answer ?
Anyway, in this case we will just have to wait and see where the situation goes from here. Would it be possible to update when something changes ?
Γεια σου Jaro, ναι, έχω επαληθευτεί και είχα ήδη αναλήψεις, το IGU Casino είναι απλά νεκρό, τίποτα δεν έχει συμβεί εκεί τουλάχιστον από τις 18 Αυγούστου 2023. Χωρίς παιχνίδι, χωρίς υποστήριξη μέσω email, χωρίς υποστήριξη μέσω συνομιλίας, σε κανένα θέμα! Και φυσικά χωρίς πληρωμή για 3 εβδομάδες. Είναι αστείο που κανείς δεν ξέρει τίποτα γι' αυτό, πρέπει να επηρεάζει πολύ κόσμο. Θα σας ενημερώσω εάν αλλάξει κάτι, υποψιάζομαι ότι το καζίνο απλά δεν θα είναι πλέον προσβάσιμο πολύ σύντομα.
Yeah, I understand. The casino is already set up as a "zombie" here on our website as our team had the same experience and got no response. I'm very curious how long this situation will last and I'm also interested in the withdrawal since you already said it's been 3 weeks. I don't want to be skeptical but I don't see it looking too rosy. I hope I am wrong.
I'll wait for an update
Δωρεάν επαγγελματικά εκπαιδευτικά μαθήματα για υπαλλήλους online καζίνο, με στόχο τις καλύτερες πρακτικές του κλάδου, τη βελτίωση της εμπειρίας των παικτών, και τη δίκαιη προσέγγιση στα τυχερά παιχνίδια.
Μια πρωτοβουλία που ξεκινήσαμε με στόχο τη δημιουργία ενός συστήματος καθολικού αυτο-αποκλεισμού, που θα επιτρέπει στους ευάλωτους παίκτες να μπλοκάρουν την πρόσβασή τους σε όλες τις ευκαιρίες online τυχερών παιχνιδιών.
Μια πλατφόρμα που έχει δημιουργηθεί για να επιδείξει όλες μας τις προσπάθειες που στοχεύουν στην πραγματοποίηση του οράματος ενός πιο ασφαλούς και πιο διαφανούς κλάδου τυχερών παιχνιδιών.
Ένα φιλόδοξο έργο στόχος του οποίου είναι να τιμήσει τις μεγαλύτερες και πιο υπεύθυνες εταιρείες στον κλάδο των online τυχερών παιχνιδιών και να τους αποδώσει την αναγνώριση που αξίζουν.
