I have won some big money on this casino. Its a mixed feeling. I have been verified SOI and KYC i got email all good. KYC all good through chatt, i sent images of drivers license and all was good and doc prof of adress.
They then gave me a specifik email for SOI, securedocs@casoola.com.
I sent all my docs to them and got email back:
Fantastic news!
We are pleased to inform you that your documents have been approved and your account has now been verified at Casoola!
Should you have any further questions we have an amazing team that are happy to help via chat, email and phone!
Best Regards,
Casoola Verification Team
Here is the problem. After cashing out around 50% of my winnings they stoped my withdrawls. The person in the chat said i need to be verified.
So even when they say your fully verified they then say further checks are needed. I know this is bs, they just dont want to pay me becasue i won so much.
In the chat now they give me different reasons all the time. some say within 72 hours, some say investigation etc. Its all bs. I DONT THINK THEY HAVE THE MONEY.
what can i do?
Hello,
well, if you are already verified, I do not believe that the verification is the issue. 🤔 Could be let's say some sort of error, or your account is under some additional verification - honestly who knows?
If you feel like you need help, feel free to submit a complaint, and our team will look into it.
Its a scam site, they just dont want to pay my winnings. Cant belive you guys gave this site a 7 rating
Then submit the complaint, please - just click this link and let us investigate.
If the casino treats you unfairly, we would like to know more.
Για να είσαι δίκαιος, πρέπει να ξέρεις. Όλα τα καζίνο που έχουν άδεια υπό τη δικαιοδοσία της «Μαλτέζας» πρέπει να επαληθεύσουν εκ νέου όλους τους ενεργούς παίκτες στο τέλος της χρονιάς.
I don't think the expression "you have to know" is correct. You also replied to a year old post so.
However, where do you get such information from ? You play in these casinos and it's a regular thing every year ? 🤔
I have plate of you years at Mister Bed Casino.
And had a many successful payouts.
One day, wlthdraw 300 €, sucsessfully.
2 days later l'vd won another 130 €.
But this time, the money dosnt get out. So l've ask the support, the tell me I have to verify again.
Becauce new laws..
l dld lt, and a few days later, the money arrived my giro.
Αλλά αυτό δεν σημαίνει ότι δεν υπάρχουν αρκετοί απατεώνες.
Γι' αυτό παίρνουμε πληροφορίες από το Casino Guru
Yes, I understand that and I am glad that you explained how it worked and that in some cases a re-verification is necessary. I think that some players could definitely benefit from such information and I'm pleased that you shared it.
May you continue to do well and have many more wins. 😊☘️
Thank you
Δωρεάν επαγγελματικά εκπαιδευτικά μαθήματα για υπαλλήλους online καζίνο, με στόχο τις καλύτερες πρακτικές του κλάδου, τη βελτίωση της εμπειρίας των παικτών, και τη δίκαιη προσέγγιση στα τυχερά παιχνίδια.
Μια πρωτοβουλία που ξεκινήσαμε με στόχο τη δημιουργία ενός συστήματος καθολικού αυτο-αποκλεισμού, που θα επιτρέπει στους ευάλωτους παίκτες να μπλοκάρουν την πρόσβασή τους σε όλες τις ευκαιρίες online τυχερών παιχνιδιών.
Μια πλατφόρμα που έχει δημιουργηθεί για να επιδείξει όλες μας τις προσπάθειες που στοχεύουν στην πραγματοποίηση του οράματος ενός πιο ασφαλούς και πιο διαφανούς κλάδου τυχερών παιχνιδιών.
Ένα φιλόδοξο έργο στόχος του οποίου είναι να τιμήσει τις μεγαλύτερες και πιο υπεύθυνες εταιρείες στον κλάδο των online τυχερών παιχνιδιών και να τους αποδώσει την αναγνώριση που αξίζουν.
