CBet Casino - Χτύπημα παίκτη με απροσδόκητη απαίτηση playthrough.

Hello,

I deposited 2x200€ at the casino because I wanted to play there.

I intended to play through the money once as indicated in the T&C to be able to make a withdrawal.

Then, I received a message saying that I have to play through 12400€ to be able to withdraw.

This is 31 times more.

I DON'T have an active bonus and I didn't play with a bonus either.

When I raised this issue in the chat, I received the following response:

"Our platform has an automated withdrawal system for all players to provide swift and convenient withdrawals. This high standard may potentially carry risks related to fraud, money laundering, and financing terrorism.

For this reason, there is a playthrough requirement in our casino.

You need to keep in mind that you have to play with minimum risk to meet the wagering requirements. If you win money with a bet that our system considers suspicious, the won amount will still be credited, but this amount also has to be played. So, if you play with almost no risk, the wager will keep increasing. Simply play normally, and our system will automatically pay out your winnings immediately.

Monitoring the turnover in casinos is crucial to identify and prevent risky activities. Although this amount may seem high, it is calculated in real-time based on your gaming behaviour. Therefore, if you want a withdrawal, you must play this amount, but above all, play just like any normal player. There is nothing that can be done against this, but I am confident that you will manage! Our system's reputation and protecting our players' funds are our top priorities!

I wish you good luck. 🍀"

This is nonsense.

I haven't even played yet.

Please help me

Hallo,

ich habe bei dem Casino 2x200€ eingezahlt, weil ich dort spielen wollte.

Ich wollte das Geld jetzt einmal wie in den AGB angegeben umsetzen um auszhalen zu können.

Dann bekam ich eine Meldung, dass ich 12400€ umsetzen muss um auszahlen zu können.

das ist das 31-fache.

Ich habe KEINEN aktiven Bonus und auch nicht mit Bonus gespielt.

Als ich das im Chat angesprochen habe, habe ich folgende Antwort bekommen:

"Unsere Plattform verfügt über ein automatisiertes Auszahlungssystem für alle Spieler, um Ihnen schnelle und bequeme Auszahlungen zu ermöglichen. Dieser hohe Standard kann potenzielle Risiken im Zusammenhang mit Betrug, Geldwäsche und Terrorismusfinanzierung bergen.

Aus diesem Grund gibt es in unserem Casino eine Umsatzvorgabe.

Sie müssen bedenken, dass Sie mit einem minimalen Risiko spielen müssen, um die Umsatzbedingungen zu erfüllen. Falls Sie mit einer Wette, die von unserem System als verdächtig eingestuft wurde, Geld gewinnen, wird der gewonnene Betrag trotzdem Ihrem Guthaben gutgeschrieben, aber auch dieser Betrag muss umgesetzt werden. Wenn Sie also fast ohne Risiko spielen, wird der Umsatz immer weiter steigen. Spielen Sie einfach normal, Ihre Gewinne werden sofort und automatisch von unserem System ausgezahlt.

Die Überwachung des Umsatzes in Casinos ist entscheidend, um riskante Aktivitäten zu erkennen und zu verhindern. Auch wenn dieser Betrag hoch erscheinen mag, wird er in Echtzeit anhand Ihres Spielverhaltens berechnet. Wenn Sie also eine Auszahlung wünschen, müssen Sie diesen Betrag spielen, aber vor allem ganz normal wie ein normaler Spieler spielen. Es gibt nichts, was man dagegen tun kann, aber ich bin sicher, dass Sie es schaffen werden! Der Ruf unseres Systems und der Schutz der Gelder unserer Spieler stehen an erster Stelle!

Ich wünsche Ihnen viel Glück. 🍀"

Das ist Quatsch.

Ich habe ja noch nciht mal gespielt.

Bitte helfen Sie mir

Dear spiker43,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. All regulated casinos require players to wager real money deposits. This is one of the standard AML (anti-money laundering) rules. The deposit wagering requirements are usually 3-10x the value of the last deposit, and it isn't anything unfair. However, if you are sure you didn't activate any bonuses, the wagering requirements above this amount are suspicious and questionable.

I have checked the casino’s withdrawal rules in the T&Cs and I found this:

4.2 You agree that we will have the right to withhold any withdrawals, in the event we believe or suspect that you may be engaging in or have engaged in fraudulent, collusive, unlawful, or improper activity, or if we are concerned about the operation of that player account or the withdrawal request. In such cases, we may commence and/or be involved in and/or assist any investigation into such circumstances, and you agree to assist and cooperate with any such investigation. As a progressive mean to control money laundering and terrorism financing, we have also implemented a wager x2 on all deposits before they can be subject to a withdrawal request on your part.

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. 

Looking forward to hearing from you.

Best regards,

Kristina

Hello,

I only have Chatted with them and I didn´t save them. Sorry

Dear spiker43,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.

The casino can reopen this complaint anytime.