CasinoAvion - Ο παίκτης δεν μπορεί να έχει πρόσβαση στον λογαριασμό του.

While I was playing I was kicked out and I cannot login at all. It's been over 24th now and all I get is an error message saying that my stall is disabled (I don't even know what that means}

Hello merlinnu80,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CasinoAvion. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you have any remaining balance on your casino account when it got closed? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear merlinnu80,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear merlinnu80,

Could you please answer to all of my previously asked question?

Dear merlinnu80,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi! I didn't had time to submit my documents for verification because after few deposits I've been kicked out and unable to log in

My ballance was around 25e I think, and the only answer I get from them is that they have serious technical issues. But that's a very long time already. And if you try to play any game even if you're not logged in you'll get the same error message so the problem it's not with my account

Thank you merlinnu80 for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving.

Best regards,

Nick

Hello merlinnu80,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and so you know, no system is 100% perfect so unfortunately sometimes errors can occur. I will contact the casino to see if I can help.

We would like to invite CasinoAvion to join the conversation.

Dear CasinoAvion,

Can you please provide some information on why the player's account is inaccessible? Are the issues only for this player or are other players affected as well?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear merlinnu80,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao/Antillephone Gaming Authority (complaints@gaminglicences.com , certria@gaminglicences.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (michal.k@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Michal