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Good day

The casino refuses to pay out my winnings of 3200 euros and claims I have played with a strategy and now they say everything is wake my money

I can only press a button on my cell phone and nothing more

I honestly won

Please help quickly

Many Thanks

Guten Tag

Dass casino weigert sich meinen Gewinn von 3200 Euro Auszahlen und behauptet ich hätte mit einer Strategie gespielt und jetzt sagen sie alles ist weck mein Geld

Dabei kann ich nur einen Knopf auf meinem Handy drücken und mehr nicht

Ich habe ehrlich gewonnen

Bitte um rasche Hilfe

Vielen Dank

Hello ToniG81,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you accumulated your winnings with or without an active bonus? Did the casino mention any specific rule that has been breached? Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

There is no strategy in Route 666

You can just press a button on your phone and then spin the spins

A bottomless cheek such a claim by cashalot

Thanks for your help

Es gibt keine strategie im Spiel Route 666

Man kann nur einen Knopf auf dem Handy drücken und dann drehen die spins

Eine bodenlose Frechheit so eine Behauptung von cashalot

Danke für ihre hilfe

Thank you very much ToniG81 for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi ToniG81,

I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Cashalot Casino to the conversation to participate in the resolution of this complaint.

Thanks for your help

I hope there is a lick in and take a look at the casino and you pay my winnings to me

Danke für Ihre hilfe

Ich hoffe es gibt ein einleken und einsehen vom casino und sie bezahlen meinen gewinn an mich aus

We would like to ask Cashalot Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hi ToniG81,

I tried to get in touch with the casino repeatedly but had no success. I’m afraid, there is not much that can be done without cooperation from its side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. In the meantime, I recommend you to contact the Curacao Gaming Authority (certria@gaminglicences.com) and submit a complaint to them. It's not the best licensing authority but it has more options and tools to help players. Let me know how they replied (peter.m@casino.guru). I wish I could be of more help.

Best regards

Peter