Το εν λόγω καζίνο είναι το Bet9 (Ιστότοπος: https://11bet9.com/), το οποίο διαχειρίζεται η Media Entertainment NV Casinos.
Αυτό το αναφερόμενο διαδικτυακό καζίνο αναβάλλει συνεχώς ένα αίτημα ανάληψης 1.000,00 BRL, όπως φαίνεται από Στιγμιότυπα οθόνης στο
τα συνημμένα αρχεία, όπου μπορεί κανείς να δει τις διάφορες ευγενικές δικαιολογίες που δίνουν οι πράκτορες ζωντανής συνομιλίας (στα πορτογαλικά PTBR). Οι δικαιολογίες είναι πάντα τεχνικού λάθους και μεγάλης ζήτησης αναλήψεων,
Τα στιγμιότυπα οθόνης δείχνουν ότι ζήτησα την απόσυρση στις 22/05/2024 και στις 24/05/2024 άρχισα να αμφισβητώ τη μη διεκπεραίωση της ανάληψης. Το είπαν αρχικά
η ανάληψη θα διεκπεραιωνόταν μέχρι το τέλος αυτής της ημέρας, ωστόσο, δεν πραγματοποίησαν την ανάληψη και δήλωσαν ότι θα εκτελούνταν μέχρι την επόμενη εργάσιμη ημέρα (27-05-2024),
Στη συνέχεια, όμως, ακύρωσαν την ανάληψη διεκδικώντας τεχνικά προβλήματα στο σύστημα πληρωμών και μου πρότειναν να ζητήσω ξανά την ανάληψη, υποσχόμενοι να την διεκπεραιώσουν την ίδια μέρα,
Παρόλα αυτά δεν κράτησαν τον λόγο τους και είπαν ότι την επόμενη εργάσιμη ημέρα (28-05-2024) θα γίνει, και πάλι δεν τήρησαν, ισχυρίστηκαν μεγάλη ζήτηση σε αναλήψεις και είπαν ότι το αργότερο,
μέχρι την επόμενη εργάσιμη ημέρα θα διεκπεραιώναν την απόσυρσή μου (29-05-2024) και πάλι δεν ακολούθησαν και υποσχέθηκαν για άλλη μια φορά ότι θα διεκπεραιωνόταν εντός 24 ωρών.
Έστειλα ένα email στην υποστήριξη της Bet9 ( suporte@bet9.com ), και δεν έλαβα καμία απάντηση. Ζήτησα να μιλήσω με τον προϊστάμενο, αλλά δεν με παρακολούθησαν. Γεγονός είναι ότι μέχρι τώρα δεν έχω λάβει την απόσυρσή μου.
Έστειλα ένα email στην υποστήριξη του Media Entertainment NV Casinos ( support@drivecasino.com ), και πάλι δεν έλαβα καμία απάντηση.
Σημείωση: Τα στιγμιότυπα οθόνης των συνομιλιών ζωντανής συνομιλίας με την Bet9 είναι με χρονολογική σειρά, αριθμημένα και επισημασμένα για καλύτερη κατανόηση της κατάστασης.
The casino in question is Bet9 (Website: https://11bet9.com/), managed by Media Entertainment N.V. Casinos.
This mentioned Online Casino continuously postpones a withdrawal request of BRL 1,000.00, as shown by Screenshots in
the attached files, where one can see the various polite excuses given by the live chat agents (in Portuguese PTBR). The excuses are always of technical error and high demand of withdrawals,
The screenshots show that I requested the withdrawal on 22/05/2024, and on 24/05/2024 I started questioning the non-processing of the withdrawal. They initially said that
the withdrawal would be processed by the end of that day, however, they did not execute the withdrawal, and they stated that it would be executed by the next business day (27-05-2024),
But then, they cancelled the withdrawal claiming technical issues in the payment system, and they suggested me to request the withdrawal again, promising to process it on the same day,
Nonetheless, they failed to keep their word, and they said that on the next business day (28-05-2024) it would be done, again they did not follow through, claimed high demand in withdrawals, and said that at the latest,
by the next business day they would process my withdrawal (29-05-2024) again they did not follow through, and once again promised it would be processed within 24 hours.
I sent an email to Bet9's support (suporte@bet9.com), and I received no reply. I requested to speak with the supervisor, but they did not attend to me. The fact is that until now, I have not received my withdrawal.
I sent an email to the support of Media Entertainment N.V. Casinos (support@drivecasino.com), I again received no reply.
Note: The screenshots of live chat conversations with Bet9 are in chronological order, numbered and labeled for a better understanding of the situation.
O Casino em questão, trata-se do Bet9 (Site: https://11bet9.com/), administrado pela Media Entertainment N.V. Casinos.
O citado Casino Online posterga indefinidamente uma solicitação de saque de uma quantia de BRL 1.000,00 , Conforme Provas de Prints em
anexo, onde pode-se ver as diversas desculpas educadamente passadas pelos agentes de chats ao vivo (em Lingua Portuguesa PTBR) as desculpas são sempre de erro técnico e alta demanda de saques,
nos prints pode-se ver que solicitei o saque no dia 22/05/2024, e no dia 24/05/2024 comecei a questionar o não processamento do saque, falaram inicialmente que
até o final daquele dia seria processado o saque, porem nao efetivaram o saque, e falaram que até o próximo dia útil (27-05-2024) seria efetivado,
porém cancelaram o saque e alegram problemas técnicos no sistema de pagamentos, e falaram que eu poderia solicitar o saque novamente, que no mesmo dia seria processado,
solicitei, porém mais uma vez não cumpriram o que afirmaram, e falaram que no próximo dia útil (28-05-2024) o fariam, mas novamente não cumpriram, e alegaram alta demanda nos saques, e falaram que no máximo
próximo dia útil processariam o meu saque (29-05-2024) denovo não cumpriram, e mais uma vez falram que seria processado dentro de 24 horas.
mandei um e-mail para o suporte da Bet9 (suporte@bet9.com), não fui respondido, solicitei falar com o supervisor, mas nao me atenderam. O fato é que até a presente data, não recebi meu saque.
mandei um e-mail para o suporte da Media Entertainment N.V. Casinos (support@drivecasino.com), não fui respondido.
Observação: Os prints das conversas no chat ao vivo da Bet9, estão em ordem cronologica, numerados e discriminados, para melhor entendimento da situação.
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