Bet2U Casino - Η εγκεκριμένη απόσυρση του παίκτη καθυστερεί.

Dear alfonsodavino87,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please advise if you've ever received any winnings from this gambling establishment?

Thank you in advance for your cooperation and reply.

Best regards,

Kristina

Hi, yes I last received winnings 5 years ago but they adopt the usual tactic of many other sites i.e. they wait to approve your withdrawal to let you play the money again. In fact, I had only managed to withdraw a few hundred euros against much larger winnings, due to my obstinacy in wanting to wait and request several times. Only this time they also approved the withdrawal request but the money never arrived. I also contacted the so-called Curacao company that gave them the license but no response as well as for the Evolution casino platform that they use for live gaming. I have never received a response, so much so that out of obstinacy I wrote them on LinkedIn, commenting on some posts denouncing the fact. Do you know how it all ended? linkedin blocked me saying that the comment was against their spirit. Unfortunately, even the postal police and the monopoly agency never responded to me, perhaps outclassed by work. But I have reported many sites similar to bet2u. The last thing that is very serious for me is that they also circumvent the rules of responsible gaming in the sense that even if the bank has blocked you from paying into gambling sites, on this and other sites you are able to pay and unfortunately it is a cesspool. I heard this from some player in chat. I appreciate your response and effort

ciao si ho ricevuto vincite l'ultima volta 5 anni fa ma adottano la solita tattica di molti altri siti cioè aspettano ad approvare il tuo prelievo per farti rigiocare i soldi. Infatti ero riuscito a prelevare solo qualche centinaio di euro a fronte di vincite molto piu' grandi, per mia ostinazione a voler attendere e sollecitare piu' volte. Solo che questa volta hanno approvato anche la richiesta di prelievo ma i soldi non sono mai arrivati. Ho anche contattato la sedicente società di Curacao che gli ha dato la licenza ma nessuna risposta così come per la piattaforma di casino' Evolution che loro usano per il gioco live. Mai ricevuto rispata tanto è vero che preso dall'ostinazione li ho scritti su linkedin commentandoli ad alcuni post denunciando il fatto. Sai com'è finito il tutto? linkedin mi ha bloccato dicendo che il commento era contrario al loro spirito. Purtroppo anche la Polizia postale e l'agenzia di monopolio non mi ha mai risposto forse surclassati da lavoro. Ma ho segnalato tanti siti simili a bet2u. L'ultima cosa per me molto grave è che aggirano anche le regole di gioco responsabile nel senso che anche se in banca si ha il blocco per versare in siti di gioco d'azzardo su questo ed altri siti si riesce a versare e purtroppo è un pozzo nero. Questa cosa l'ho saputa da qualche giocatore in chat. Apprezzo la vostra risposta ed il vostro impegno

If you have any way of getting the money credited to me, I will be happy to share it with you and contribute to your cause

se avete modo di potermi far accreditare i soldi, saro' felice di condividerli con voi e contribuire alla vostra causa

Dear alfonsodavino87,

Thank you for your email. Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for Bet2U Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Bet2U Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.