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Hello, I made a withdrawal almost 3 months ago and they still do not pay, they always say that it is in process but they are long

hola realice un retiro hace casi 3 meses y siguen sin pagar siempre dicen que esta en proceso pero son largas

Dear luciano,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Would you be so kind and clarify when exactly you requested this withdrawal?

Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, if I have already made other successful withdrawals and my account is verified, I made the withdrawal on August 19, 2021

hola si ya realice otros retiros exitosos y mi cuenta esta verificada el retiro lo realice el 19 de agosto de 2021

I have contacted them many times both by mail and by chat and they always give me the same answer and they were like that for 3 months. Dear customer,

Thank you for contacting us. Your inquiry has been forwarded to the appropriate department and we have received an update that your request is still being processed by our finance department. Please accept our sincerest apologies for the inconvenience caused by this delay. We will make sure to notify you once processing is complete Greetings bet2u.com Bet2U Technical Support support@bet2u.com

me he puesto en contacto con ellos muchas veces tanto por mail y por chat y siempre me dan la misma respuesta y asi yeban 3 meses Estimado cliente,

Gracias por contactarnos. Su consulta ha sido enviada al departamento correspondiente y hemos recibido una actualización de que su solicitud aún está siendo procesada por nuestro departamento de finanzas. Por favor, acepte nuestras más sinceras disculpas por las molestias causadas por este retraso. Nos aseguraremos de notificarle una vez que se complete el procesamiento.Saludosbet2u.comSoporte técnico de Bet2Usupport@bet2u.com

Thank you very much for your reply, luciano. Could you please advise whether your withdrawal is marked as pending or processed in your account?

Hello, my withdrawal appeared as allowed and approved but they say that it is still in process by the finance department and that it will be attended to shortly but that is what they always say and they were saying this for almost 3 months

hola mi retiro aparecia como permitido y aprobado pero dicen que sigue en proceso por el departamento de finanzas y que sera atendido en breve pero es lo que dicen siempre y yeban asi diciendo esto casi 3 meses

Thank you very much luciano for your cooperation so far. I will now transfer your complaint to my colleague Branislav who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello luciano,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Bet2U Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed and when can he expect his payment?

Thank you in advance for providing the information.

We would like to ask Bet2U Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Hello, the casino will not answer and if it answers it will say that the withdrawal is still in process without giving further explanations but I see that this page is of little use and they will not solve my problem I have wasted more time

hola el casino no va a contestar y si contesta dira que el retiro sigue en proceso sin dar mas explicaciones pero veo que esta pagina sirve de poco y no van a resolver mi problema he perdido mas el tiempo

Dear luciano,

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.