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a few weeks ago they asked me to change the password, reset it and did it, but I didn’t have time then or something happened, I forgot to go to email and follow the link and today I wanted to play I go to the site I write the password and the login asks to reset the password I’m throwing it away and I’m answering your account under threat I’m sending them the data asking for the account didn’t violate anything I threw a lot of money there and pumped it back I didn’t violate anything and I forgot to sort it out with the password then it hits. miscellaneous

несколько недель назад попросили изменить пароль сбросить его так и сделал но что-то у меня тогда не было времени или случилось что-то я забыл перейти на эмаил и перейти по ссылке и я сегодня захотел сыграть захожу на сайт пишу пароль и логин просит сбросить пароль я скидатьа а мне ответ ваш аккаунт под угрозой отправляю им данные просящие аккаунт не нарушал ничего много денег туда забросил и прокачал верните его я ничего не нарушал да забыл с пароля упорядочить тогда ну бивает. разное

Dear zahargargat986,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Was your account successfully verified in the past? Why you were advised to reset your password recently? Was there any game activity since resetting the password a few weeks ago?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

the account was confirmed by email conclusions were successful Why it was invited to reset the password b Because the IP address changed and I thought that the account stole it) I tried it once after a few days it didn’t work, I wrote the account at risk) I’ll send you a letter now for your request

аккаунт подтвержден эмейлом выводы проходили успешно Почему пригласило сбросить пароль б Потому что изменился айпи адрес и подумало что его украл аккаунт) один раз пробовал через несколько дней не зашло написало аккаунт под угрозую ) письмо скину сейчас вам на запрос

it started when I applied for a withdrawal of $200

это началось когда подал на вывод 200$

Will I be unblocked or not?

мне его разблокируют или нет?

I also sent you there that the account was being verified, I think it will not be superfluous, I really hope that you will help to return it

я вам там послал еще что аккаунт проходил верефикацию думаю лишним не будет я очень надеюсь что вы поможете его вернуть

Thank you, zahargargat986, for the forwarded email. Do I understand correctly that you asked to have your password reset back in January but didn't confirm the link that was valid for 120 minutes? What the disputed amount represents, please?

So

Так

Yes, that's right) the amount itself is not 0 on the balance sheet But the account itself is important to me

Да верно все )сумма собой там не 0 на балансе Но сам аккаунт важен для меня

Could you please clarify, zahargargat986, if you did undergo the KYC verification previously? Was the casino account successfully verified before requesting the reset of your password? Thank you.

I don't remember I didn't pass for sure

я не помню не проходил наверняка

I understand. Could you please advise how much was the active balance of your account when you requested the password reset? What the disputed amount represents, please?

Dear zahargargat986,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we cannot proceed with the investigation or provide any potential solutions due to the lack of response from the player.

The complaint can be reopened by the player at any time.