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I registered at the casino mentioned above and lost € 1,000. I have the account because Gambling addiction closed. Subsequently, I was not told that I am not allowed to register at any of the partner casinos. After I deposited and lost, none of the partners responded. But when I won € 2,450 at the partner casino allreels, the provider closed my account and canceled all winnings. Not even the stakes were reimbursed! The casino never responded until I suddenly won a few €.

All attempts to contact you have failed. No email will be answered. Losing is allowed, but winnings are not paid out. I have NEVER used bonuses.

Bei dem o.g. Casino habe ich mich angemeldet und 1.000 € verloren. Das Konto habe ich wg. Spielsucht geschlossen. Anschließend wurde mir nicht mitgeteilt, dass ich mich bei keinem der Partnercasinos anmelden darf. Daraufhin hat, nachdem ich eingezahlt und verloren habe, bei keinem Partner reagiert. Als ich aber 2.450 € beim Partnercasino allreels gewonnen habe, hat der Anbieter mein Konto geschlossen und alle Gewinne storniert. Nicht einmal die Einsätze wurden erstattet! Das Casino hat nie reagiert, bis ich plötzlich ein paar € gewonnen habe.

Alle Versuche Kontakt aufzunehmen sind gescheitert. Keine E-Mail wird beantwortet. Verlieren ist erlaubt, Gewinne werden aber nicht ausgezahlt. Boni habe ich NIE in Anspruch genommen.

Hello Stefan,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that All Reels Casino (https://allreels.com) is the casino that confiscated your winnings? Also, do I understand correctly that your deposits haven’t been returned?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

That's correct - I sent the relevant emails. At Burningbet I was able to log in again with the exact same data, even though I already had an account there. Gambling addiction had closed. The account with the user sportwette2 was already closed when I was able to open the account with the user sportwetter2. All personal details were the same, I only had to change the e-mail address. The provider is not interested in gambling addiction. I'm in all kinds of lock files. The provider apparently deliberately allows new registrations by only changing the email.

I was not reimbursed for any stakes here either.

Das ist korrekt - die relevanten E-Mails habe ich gesendet. Bei Burningbet konnte ich mich mit den exakt gleichen Daten noch einmal anmelden, obwohl ich dort bereits ein Konto wg. Spielsucht geschlossen hatte. Das Konto mit dem Nutzer sportwette2 war bereits geschlossen, als ich das Konto mit dem Nutzer sportwetter2 öffnen konnte. Aller persönlichen Daten waren gleich, nur die E-mail Adresse musste ich ändern. Der Anbieter interessiert sich null für Spielsucht. Ich stehe in allen möglichen Sperrdateien. Der Anbieter erlaubt scheinbar bewusst Neuanmeldungen, indem man nur die E-Mail ändern muss.

Erstattet wurden mir auch hier keine Einsätze.

Thank you very much Stefan for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi Stefan,

I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite All Reels Casino to the conversation to participate in the resolution of this complaint.

Hello Peter,

This is the second complaint from the client.

All points of this complaint are described in detail from our side in the first complaint player which is handled by your colleague Jozef.

And also we have provided all the evidence of compliance with the rules from our side to the e-mail address jozef.k@casino.guru.

Hi all,

Thank you All Reels Casino team for the information. Since this complaint was duplicated and Jozef made more progress with the other one, this one will be rejected. Thank you for using the Casino Guru complaint resolution center. 

Best regards,

Peter