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Sad that I drained quite there. But thats not the case. I wagered and played a lot. I could not access live chat, quene is long, so support is not well managed or wait time on purpouse created. No solutins on matters, no answer on emails. If they manage withdrawals as support than it could be the issue. I usually do reasearch before play but this was not the place I would like to stumble on.
I claimed high tear and recieved pop up about bonus.
"Greetings from CryptoCasino! As a valued member of our Maxi Tier, we're excited to bring you an exclusive weekly bonus to enhance your gaming adventures." Like playing high bets. Their chat could not provide precise descriptions but gives links so chat restarts and you need to wait hour again. They quit the chat themselves when direct info asked.
Was communicated later by admin and made review more fair.
Be careful, felt not so positive
I claimed high tear and recieved pop up about bonus.
"Greetings from CryptoCasino! As a valued member of our Maxi Tier, we're excited to bring you an exclusive weekly bonus to enhance your gaming adventures." Like playing high bets. Their chat could not provide precise descriptions but gives links so chat restarts and you need to wait hour again. They quit the chat themselves when direct info asked.
Was communicated later by admin and made review more fair.
Be careful, felt not so positive
- Average to ok interface
- Management communicatefd separately after bad ecperience (and review)
- RTP was ok for at lest Hacksaw games
- Almost no providers was avaliable. By not understandable reasons. Did not show location restrictions, just opened blank window
- Bonuses are not generous and it's hard to understand what is what
- Live chat had quenes around 50 in line waiting hour to chat
- No email support answered emails
- Loyality programm still has not shown any usage
CryptoCasino.com
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Hey blaumanisj, we never like to hear that any of our players have had an unpleasant experience in the casino. I know we are already talking to you directly to try and resolve the issues but i wanted to also reply here for the benefit of others. We rely on the platform's customer service team and because we are just 3 weeks old, I think there are clearly a few teething problems while they get used to our site and our clients like yourself. We have highlighted the chat issues you had. It is unacceptable that it restarted with you at the back of the queue. Sorry about that. I hope that we will be able to find solutions to your issues so that you and others have a better experience in the future. I believe our VIP team are reaching out to you today. TY again for your patience with us and apologies again for any inconvenience.
