πριν από 6 ημέρεςΠρωτότυποΜετάφραση
Not very good this casino. I played Legacy of Dead and got all symbols in the free spins, 23000 coins on 0.5 euro bet. My best win ever on this slot. So I contact support and she tells me "We do not limit withdrawals from winnings from bonuses or free spins which were credited to your deposit"
So I ask her again to be sure, "So if I wager this I can cash out anything thats left after wagering?"
She answers "That is correct :)"
Then I wager the bonus 45x and as soon that is done (a loong time), 602 euro vanishes from my account, giving me 354 euro left of my nice win on Legacy of Dead 😡 I feel robbed. Then I go in chat again and after a long wait where she says she have to check (Not the same person that told me the previous) she tells me that the max cash out with a bonus is 10x. This is amateur style and I recommend you to NOT play here. Its 2024, there is no need for players to tolerate this behaviour and these lies and fake license.
I have screenshots of everything and a complaint has been filed with CEG.
UPDATE! According to CEG (Curaçao EGaming) this casino does not hold a license from them. Yet its written on the bottom of their page. When confronting them with this and my stolen funds they refuse to answer and now they have blocked me from further contact. Claim to have "withdrawals as fast as your internet" but its false. 24 hour wait even when verified. Not up to 2024 standard.
I edit my review after playing more here. Slow withdrawals but they always paid out so far. But you have to wait at least a day before they process. Could be so much better if they used highest rtp % from PlayNGo (and others) combined with instant withdrawals. Then they could be a top casino. Also some troubles with their servers on PlayNGo many times.
No compensation given for their support making me believe I get to keep my winnings lowers my rating.
So I ask her again to be sure, "So if I wager this I can cash out anything thats left after wagering?"
She answers "That is correct :)"
Then I wager the bonus 45x and as soon that is done (a loong time), 602 euro vanishes from my account, giving me 354 euro left of my nice win on Legacy of Dead 😡 I feel robbed. Then I go in chat again and after a long wait where she says she have to check (Not the same person that told me the previous) she tells me that the max cash out with a bonus is 10x. This is amateur style and I recommend you to NOT play here. Its 2024, there is no need for players to tolerate this behaviour and these lies and fake license.
I have screenshots of everything and a complaint has been filed with CEG.
UPDATE! According to CEG (Curaçao EGaming) this casino does not hold a license from them. Yet its written on the bottom of their page. When confronting them with this and my stolen funds they refuse to answer and now they have blocked me from further contact. Claim to have "withdrawals as fast as your internet" but its false. 24 hour wait even when verified. Not up to 2024 standard.
I edit my review after playing more here. Slow withdrawals but they always paid out so far. But you have to wait at least a day before they process. Could be so much better if they used highest rtp % from PlayNGo (and others) combined with instant withdrawals. Then they could be a top casino. Also some troubles with their servers on PlayNGo many times.
No compensation given for their support making me believe I get to keep my winnings lowers my rating.
- Many providers
- Chat support
- Many bonuses, but be aware of the 10x withdrawal limit!
- The bonuses has a max withdrawal of 10x your deposit ammount
- Very slow withdrawal times, 9-18 GMT, closed on weekends. Claims to have instant withdrawals...
- Low rtp on many slots, 94% on PlayNGo, 92% on many others.
Winshark Casino
πριν από 6 ημέρες
Dear RayMan,
thank you for sharing your detailed feedback with us. We’re sorry to hear that your experience at Winshark Casino didn’t meet your expectations. We understand how frustrating this situation must have been, and we would like to address the points you’ve raised as transparently as possible.
Firstly, we apologize for any confusion caused by our support team's communication regarding the bonus terms. While we aim to provide clear information, it seems there was a misunderstanding about the withdrawal limits for bonuses. For clarification, regarding our general bonus terms, 10. Withdrawal of winnings from deposit bonuses and free spins is limited to 10x deposit amount. We regret if this was not communicated effectively during your chat session, and we will review this internally to ensure our support agents provide more consistent and accurate information moving forward.
As for the processing time of withdrawals, while we strive for speed, there can occasionally be delays depending on the method used or account verification requirements. We want to inform you that all financial procedures undergo in orderly fashion, therefore canceling a withdrawal request can potentially result in a delay in processing your payout.
Please note that your future withdrawal requests will be processed by our Financial Department during their working hours, as per our standard procedures.
Furthermore, you can always monitor the status of your withdrawal by visiting the History tab on our platform. Once your withdrawal is successfully processed, our Financial Department will send you a notification email, as it was made by our KYC team regarding your last payout, yesterday, at this time 2024-10-01 09:39 UTC you have been notified via email regarding successful payout.
We appreciate your feedback on this and will continue working to improve our payout times when possible.
Regarding gaming experience, we'd like to assure you that our casino has a strict system in place that prevents any form of game manipulation. Additionally, our games operate using random number generator (RNG) algorithms, which are not controlled or manipulated by the casino.
We take your comments seriously and appreciate your honesty
Should you have any further inquiries, please do not hesitate to contact us via Live Chat or email. Our dedicated support agents are available at all times to assist you.
Best regards,
Winshark Casino Representative.
thank you for sharing your detailed feedback with us. We’re sorry to hear that your experience at Winshark Casino didn’t meet your expectations. We understand how frustrating this situation must have been, and we would like to address the points you’ve raised as transparently as possible.
Firstly, we apologize for any confusion caused by our support team's communication regarding the bonus terms. While we aim to provide clear information, it seems there was a misunderstanding about the withdrawal limits for bonuses. For clarification, regarding our general bonus terms, 10. Withdrawal of winnings from deposit bonuses and free spins is limited to 10x deposit amount. We regret if this was not communicated effectively during your chat session, and we will review this internally to ensure our support agents provide more consistent and accurate information moving forward.
As for the processing time of withdrawals, while we strive for speed, there can occasionally be delays depending on the method used or account verification requirements. We want to inform you that all financial procedures undergo in orderly fashion, therefore canceling a withdrawal request can potentially result in a delay in processing your payout.
Please note that your future withdrawal requests will be processed by our Financial Department during their working hours, as per our standard procedures.
Furthermore, you can always monitor the status of your withdrawal by visiting the History tab on our platform. Once your withdrawal is successfully processed, our Financial Department will send you a notification email, as it was made by our KYC team regarding your last payout, yesterday, at this time 2024-10-01 09:39 UTC you have been notified via email regarding successful payout.
We appreciate your feedback on this and will continue working to improve our payout times when possible.
Regarding gaming experience, we'd like to assure you that our casino has a strict system in place that prevents any form of game manipulation. Additionally, our games operate using random number generator (RNG) algorithms, which are not controlled or manipulated by the casino.
We take your comments seriously and appreciate your honesty
Should you have any further inquiries, please do not hesitate to contact us via Live Chat or email. Our dedicated support agents are available at all times to assist you.
Best regards,
Winshark Casino Representative.
