πριν από 8 μήνεςΠρωτότυποΜετάφραση
So first of all, I had my doubts with this casino. Since it's kinda unknown in the gambling world I didn't know if I could trust it.
Nevertheless, I wanted to try my luck here and won a lot of money.
Verification took like a day only and they paid me 2 business days later.
Now I can trust them with bigger deposits/withdrawals and am looking forward to gambling more here. Although the limit says 2500€/£/$, you can STILL make multiple withdrawal requests if you won more than 2500€/$/£ so that's great actually. Additionally, they have a good variety of live casino games.
To sum it up, in my opinion I can recommend this casino from my experience. However, the customer service and live chat need to get reworked and it feels very difficult to talk to the agents and I rarely have the feeling as if I'm talking to someone who actually understands me.
Nevertheless, I wanted to try my luck here and won a lot of money.
Verification took like a day only and they paid me 2 business days later.
Now I can trust them with bigger deposits/withdrawals and am looking forward to gambling more here. Although the limit says 2500€/£/$, you can STILL make multiple withdrawal requests if you won more than 2500€/$/£ so that's great actually. Additionally, they have a good variety of live casino games.
To sum it up, in my opinion I can recommend this casino from my experience. However, the customer service and live chat need to get reworked and it feels very difficult to talk to the agents and I rarely have the feeling as if I'm talking to someone who actually understands me.
- Friendly customer service
- Withdrawals have been paid out relatively fast
- Fast verification process
- Relatively high withdrawal limit
- Customer Service - It's sometimes extremely difficult to talk to the agents from live chat and doesn't feel like as if they actually understand what you want.
Lemon Casino
πριν από 7 μήνες
Dear Manuel,
Thank you so much for taking the time to share your experience and provide valuable feedback. We're thrilled to hear that you had a positive experience with our verification and withdrawal process and that you feel confident trusting us with your deposits and withdrawals.
We also want to acknowledge your concerns about our customer service and live chat. Your feedback is incredibly important to us, and we're already working on improvements to ensure that our communication with players is as clear and helpful as possible. We understand how frustrating it can be when you don’t feel understood, and we’re committed to making this a more pleasant experience for you in the future.
We hope that your next experience with us will be even better, and that you'll continue to enjoy the variety of games we offer. If there's anything else you'd like to share or if you have any questions, please don't hesitate to reach out.
Thank you once again for your trust and for playing with us!
Best regards,
Lemon Casino
Thank you so much for taking the time to share your experience and provide valuable feedback. We're thrilled to hear that you had a positive experience with our verification and withdrawal process and that you feel confident trusting us with your deposits and withdrawals.
We also want to acknowledge your concerns about our customer service and live chat. Your feedback is incredibly important to us, and we're already working on improvements to ensure that our communication with players is as clear and helpful as possible. We understand how frustrating it can be when you don’t feel understood, and we’re committed to making this a more pleasant experience for you in the future.
We hope that your next experience with us will be even better, and that you'll continue to enjoy the variety of games we offer. If there's anything else you'd like to share or if you have any questions, please don't hesitate to reach out.
Thank you once again for your trust and for playing with us!
Best regards,
Lemon Casino
