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A word of warning to anyone thinking about playing on Tangiers Casino, DON'T! I had been a very loyal long term player for many many years (probably deposited close to $300,000 CAD since I started playing on their site). In the beginning it was a great (and reliable) casino, however it's clearly not the same anymore. I've read elsewhere that over the past year there were some ownership changes and I even read that they no longer have a proper license and this is evident from the way they now treat their players. They are extremely dishonest, and unethical in their new practices they've adapted. If you now request a withdrawal they will drag the process out as long as they can (even for previously verified players) they will decline your withdrawal every week ("week" because they have a 5 day processing timeline, not including weekends for each withdrawal request) and every week they ask you to send them a new document (account statements, Credit Card Vouchers, proof of address, photos of your identification, photos of you holding your identification, proof of your income.....the list goes on and on). And they won't ask for all documents at once like a normal person/company would, they ask for the documents one by one after each weekly payout request has been declined. And they never reply to any of your emails, so you never really know if the document you sent them has been received or not. I recently attempted to withdraw $4000 (their withdrawal limit, and after meeting ALL of their wager requirements) and they dragged it out for 8 weeks (during this time sending them all the individual documents they wanted) and in the end my withdrawal was never approved and all my winnings voided from my account because they found an excuse not to honor it. Apparently they said that I abused their bonuses but their argument has no solid ground whatsoever as on each of my last 7 deposits from which I won the $4000 I did not receive ANY bonuses. So how did I abuse anything?? If I abused their bonuses, then why did they accept my last 7 deposits? They have NO problem with accepting as much money as you can throw at them, but when it comes time to withdraw they now make you jump through hundreds of hoops, only to decline it in the end. They never used to be like this. It's very disappointing the new ownership has taken this direction. Is this how they now show their appreciation for long time, loyal players? What a joke. They will lose whatever is left of any of their remaining loyal players very quickly. This is my warning to you all. There are far superior online casinos to play at that are much more reliable and trustworthy. None of these other casinos have ever made it this difficult for me to cash out my winnings. This is my warning to you all, do not play at Tangiers. You are better off just lighting your money on fire because even if you win at their casino, you really haven't won anything.
- Nothing comes to mind
- Unnecessarily delay withdrawals
- Do not respond to emails
- Chat support not helpful
- Do not follow their own terms and conditions
- Unethical business practices
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