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Hi i signed up to this casino couple of months ago, after depositing quite a bit and losing, my balance is now at 411 euros, and they started requesting documents about my crypto wallet and proof of funds, i supplied them with 2 proofs of winnings from other casinos, these were declined because they were too old even tho they were from 2023, also they requested a screenshot of my crypto wallet with personal information. I use a crypto wallet that has no personal info attached, they keep requesting things that are unreasonable, also when i ask livechat what the status is, they just keep saying its been forwarded to the relevant department and that i will receive a respone on email, but i have waited over 3 weeks for respone on email yet nothing arrives.
- Unresponsive team on email
- livechat have no impact they cant communicate with the actual team
- Frezzes accounts and asks for unreasonable documents for verification
