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Let me tell you. Worst casino experience I've ever had in my life. I won $16000 on my initial $50 deposit. Because of their promotion rules I can only cash out $1000. They clearly state these rules so it's not like I didn't know but cool. So from the start of getting verified to finally getting verified took 2 weeks. They will only respond 4 days after you ha e submitted anything. So if a verification form isn't correct then you wait for more days after you resubmit something just for them to respond 4 days later to tell you you need something else then the 4 days starts over. But once I finally got verified I tried to cash out $500. Their website says $500 a day and $2000 a week. They say it can take up to 7 business days to approve the withdraw. What they should say is it WILL take 7 days to approve the withdraw. So after 7 business days they finally approve my withdraw request but only approve $300 of the $500 I requested. It's now been a week since I was approved for the $300 withdraw and my bank hasn't seen anything from them. To be honest I doubt I'll ever get this money that I won fairly.
- None at all
- Adhere to their rules by the book when it benefits them but deviate from their rules when it doesn't benefit them
- Slowest cash out time I've ever experienced in my life
- Very slow response time when communicating with finance dept
