Voltslot Casino - Η ανάληψη του παίκτη καθυστερεί λόγω προβλημάτων επαλήθευσης λογαριασμού.

Good evening,

I signed up at the above-mentioned casino a few days ago after reading good reviews on a Greek website.

I made 3 deposits and won some money.

I attempted to withdraw, but the transactions kept being canceled.

I sent all the documents they requested, and they kept sending me dozens of emails asking me to upload the documents again.

I uploaded them 5 times.

Finally, they sent me an email confirming that my account was verified and that my withdrawal was being processed.

However, a few hours later, they sent me another email saying that my account was not verified and that they needed another document, which I had already sent.

My account, which was supposedly verified, now isn’t.

What can I do? Their customer service is terrible.

Thank you.

Καλησπερα

Στο παραπανω καζινο εγγραφηκα πριν λιγες μερες κατοπιν καλων κριτικών μιας ελληνικης ιστοσελίδας

Εκανα 3 καταθεσεις και κερδισα καποια χρηματα.

Εκανα αναληψη και ακυρωνοταν συνεχως.

Εστειλα ολα τα εγγραφα που μου ζητησανε και μου στελνανε δεκαδες εμαιλ με το ιδιο θεμα να ανεβασω τα εγγραφα.

Τα ανεβασα 5 φορες.

Επιτελους μου στειλανε εμαιλ οτι ο λογ/σμος μου επαληθευτηκε και οτι η αναληψη μου βρισκεται σε διαδικασια εκτελεσης.

Μετα ομως απο λιγες ωρες μου ξαναστειλανε εμαιλ οτι ο λογ/σμος δεν εχει επαληθευτει και χρειαζονται και αλλο εγγραφο το οποιο το ειχα ήδη στειλει .

Ο λογ/σμος μου τωρα απο επαληθευμενος τωρα ειναι μη.

Τι μπορω να κάνω? Η εξυπηρετηση τους ειναι αθλια.

Ευχαριστώ

Hello marofa,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Voltslot Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Good morning

The verification process started 2 days ago

After many attempts and sending many documents, they sent me an email that it was verified and the download is in progress

Suddenly the verification is canceled and they are asking for address confirmation document which I have sent two bank and phone bill

Καλημέρα

Η διαδικασία επαλήθευσης ξεκίνησε πριν 2 μέρες

Μετα από πολλές προσπάθειες και αποστολή πολλών εγγράφων μου στείλανε εμαιλ ότι επαληθεύτηκε και προχωρά η αναληψη

Ξαφνικα ακυρώθηκε η επαλήθευση και ζητάνε έγγραφο επιβεβαίωσης διεύθυνσης που έχω στείλει δύο τράπεζας και λογαριασμό τηλεφώνου

Good morning

yesterday they emailed me that my withdrawal was approved by their finance department.

today they sent me an email to give them my bank details so they can deposit 80 euros

What's going on?

I can forward you their emails if you want

Thanks

Καλημέρα σας

χθες μου στείλανε εμαιλ ότι εγκρίθηκε η ανάληψη μου από το οικονομικό τους τμήμα.

σημερα μου στείλανε εμαιλ να τους δώσω τα τραπεζικά στοιχεία μου για να μου βάλουν 80 ευρω

Τι συμβαίνει;

μπορώ αν θέλετε να σας προωθήσω τα εμαιλ τους

ευχαριστω

Hello marofa,

Was the 80€ only your deposited amount or why that amount?

Additionally, are you self-excluded in any of the casino's sister sites?

Please forward the communication between you and the casino to nikolas.b@casino.guru for further review.

Regards,

Nick