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Buenas tardes. Yesterday I played at the online casino called Demon. And I won 30,000 pesos, so I asked to withdraw 28,000 pesos and leave 2,000 in my account to continue playing. What happened is that they took the 30,000 pesos from me and they deposited the 2,000 to my casino user and never the other 28,000 pesos. It came to my cvu account that happened to it, they never transferred me. I wrote to Instagram and they don't answer me. And I want a favorable solution. He gave them the transfer that I made to play and from that I won and I asked for a transfer and they never did.

Buenas tardes. Ayer jugué en el casino online llamado Demon. Y gane 30mil pesos por lo que pedí retirar 28 mil pesos y dejar 2 mil en mi cuenta para seguir jugando lo que pasó es que me sacaron los 30 mil pesos y me ingresaron los 2 mil a mi usuario del casino y los otros 28mil pesos nunca llegó a mi cuenta del cvu que le pase nunca me transfirieron. Le escribí al Instagram y no me contestan. Y quiero una solución favorable. Les pasó la transferencia que hice para jugar y de eso gane y pedí que me transfiera y nunca lo hicieron.

Hello rodriguezlucasnoel,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello, yes, it was a verified account approximately 1 month ago. Yes, the profits are earned by investing real money. I transferred 8,000 pesos to play in the casino and from that money I had the profit of 30,000 pesos that I asked for 28,000 to be transferred but they did not do it and in my casino user they took everything from me but to my account where I passed my cvu did not arrive never. That's why my claim because the profit is legal since I won it betting my own real money.

I talked to support more than 7 days ago. He told me that I should wait for a solution that within 96 hours they would give me a solution but I write to him and they do not answer me anymore. They asked me to capture everything that happened to them and nothing yet. I inquired with other online casino agents and they told me that yes or if they should pay me or it would be a scam and I could legally go against said casino.

Hola si era una cuenta verificada hace 1 mes aproximadamente. Si, Las ganancias las gane invirtiendo dinero real. Yo le transferi 8mil pesos para jugar al casino y de ese dinero tuve la ganancia de 30 mil pesos que pedí que me transfieran 28mil pero no lo hicieron y en mi usuario del casino me sacaron todo pero a mi cuenta donde le pase mi cvu no llegó nunca. Por eso mi reclamo Por que la ganancia es legal ya que lo gane apostando mi propio dinero real.

Hable con el soporte hace más de 7 días. Me dijo que debía esperar una solucion que dentro de las 96hs me darían una solución pero le escribo y no me contestan más. Me pidieron captura de todo les pase y nada aún. Averigüe con otros agentes de casinos online y me dijeron que si o si deben pagarme osino sería una estafa y podría ir legalmente contra dicho casino.

Dear rodriguezlucasnoel,

Can you please forward the communication between you and the casino and also all the supporting evidence to nikolas.b@casino.guru?

Dear rodriguezlucasnoel,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed as the player stopped responding.