1win Casino complain.

πριν από 2 μήνες από ramazashviligiorgi

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Προσθήκη ανάρτησης

ramazashviligiorgi

Αρχάριος

Γεωργία

πριν από 2 μήνες

ΑρχικήΜετάφραση

Hi guys. I’ve got a bad experience with 1wincasino. Few months ago I opened my account on this casino, and one week ago I win money and the site pushed me out unexpectedly. I’ve tried logging again, but I couldn’t. Also tried to recover my data but no results - it says "Invalid data ". I wrote the support - they don’t have any idea what happened, and couldn’t recover my data.

Today I’ve opened new account, used same login and password (!) and played. After win happened same sh…t, the site pushed me out and couldn’t get in with my account. Please help me 🙏🏻

ramazashviligiorgi

Community & Complaints Administrator

ramazashviligiorgi

πριν από 2 μήνες

ΑρχικήΜετάφραση

Hi. This is quite an interesting situation. May I ask if your first account was fully verified at this casino?

And when was actually the last time you were able to log in to your account?

I hope that our team will be able to find out what happened with your first account in your complaint.

There will be a good investigation of the matter needed, and the casino will hopefully cooperate with us so we can resolve this issue together.

Please be patient and update us with any new information.

ramazashviligiorgi

Αρχάριος

Γεωργία

πριν από 2 μήνες

ΑρχικήΜετάφραση

Hello. No, it not was fully verified and nobody asked about it, but I had many transactions without verification.

I’ve logged yesterday at the last time. I have got also player ID number.

ramazashviligiorgi

Community & Complaints Administrator

ramazashviligiorgi

πριν από 2 μήνες

ΑρχικήΜετάφραση

So do I understand correctly that you were able to log in yesterday? Does it mean that your account is unblocked now?🤔

Were you also able to get in touch with the casino, perhaps?

ramazashviligiorgi

Αρχάριος

Γεωργία

πριν από 2 μήνες

ΑρχικήΜετάφραση

No, 2 days ago was when I played and was blocked.

ramazashviligiorgi

Community & Complaints Administrator

ramazashviligiorgi

πριν από 2 μήνες

ΑρχικήΜετάφραση

Alright, i understand now, thank you.

So, I can see that our team is working on your complaint and will get back to you whenever possible.

If you have any news, please come forward at any time.

ramazashviligiorgi

Αρχάριος

Γεωργία

πριν από 2 μήνες

ΑρχικήΜετάφραση

Thank you 🙏🏻 I really appreciate your support. Let’s defeat unfair casino!

ramazashviligiorgi

Forum and Reviews Administrator

ramazashviligiorgi

πριν από 1 μήνα

ΑρχικήΜετάφραση

I'll keep my fingers crossed for you and hopefully everything will be resolved fairly. 🤞

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