Winnita Casino - γενική συζήτηση (σελίδα 12)

Hi, sure, we can definitely try to help you. I’m including a link here where you can open a complaint and explain the situation to our team. They’ll then be able to review everything and decide how to proceed.

Regarding your situation, I read that you had already received a withdrawal before winning the larger amount and that you had already been verified. However, you also mentioned that the casino is still carrying out some checks. Did they tell you what exactly they are checking? For example, are they conducting gameplay checks, reviewing the withdrawal itself, or is the case being handled by their financial department? Or is it something else?

I don’t see an issue with having to split the amount into several smaller withdrawals, but I don’t think it’s reasonable that you haven’t received anything after 21 days. So we’ll have to see how things develop, and as I said, our team will do its best to help you.

Σας ευχαριστώ πολύ. Ονόμασαν την επαλήθευση "τυπική επαλήθευση λογαριασμού". Τα email που απαντούσαν στα αιτήματά μου πριν από τις 21 ημέρες προέρχονταν από διευθύνσεις με ονόματα ατόμων. Το τυπικό email επαλήθευσης προερχόταν από μια διεύθυνση υποστήριξης. Δυστυχώς, δεν μπορώ να χρησιμοποιήσω τον σύνδεσμο που στείλατε. Τι πρέπει να κάνω; Ευχαριστώ.

Okay, okay, thanks for the additional information. Regarding the complaint, I can see that you’ve already opened one, so now we’ll just have to wait for our team and see how the situation develops.

Ναι, προσπάθησα να υποβάλω καταγγελία μέσω της ιστοσελίδας σας. Σας ευχαριστώ πολύ, περιμένουμε. Ευχαριστώ.