Vulkan Vegas Casino - γενική συζήτηση (σελίδα 14)

21 days to find out that no amount was sent to me, I just want to record it.

I never treated anyone badly and was always helpful when they told me they had a problem.

that many people were requesting and in the end they gave me an email with a code

to deliver to my bank and the answer was that no amount was sent and that code was not useful

as this receipt was not included. 21 days and my mother talks about the scam and my friends I referred to ask me beforehand if I already received it and I look like a sucker. I know I'll receive it, but it's complicated to have support that doesn't help you understand what's going on and give you empty answers, wait, wait and wait, that's been my support

21 dias pra saber que não foi enviado nenhum valor para mim , só quero deixar registrado .

nunca tratei ninguém mal e sempre fui prestivo quando me diziam estar com um problema

que muitas pessoas estavam solicitando e no final das contas me deram um email com um codigo

pra entregar para meu banco e a resposta foi que nenhum valor foi enviado e que esse codigo não servia

pois não constava esse recebimento. 21 dias e minha mãe fala de golpe e meus amigos para qual indiquei me perguntam antes se eu já recebi e eu fico com minha cara de ótario . sei que vou receber , mas é complicado um suporte que não te ajuda entender o que ta acontecendo e lhe dar repostas vázias, esperar esperar e esperar esse tem sido meu suporte

Τίποτα δεν θα έλεγα ότι μπορεί να αλλάξει το γεγονός, ότι οι αναλήψεις δεν είναι το πλεονέκτημα του καζίνο αυτή τη στιγμή. 🙁

Το Pix χρησιμοποιήθηκε για την ανάληψη, υπάρχει πιθανότητα το Pix να έχει κάποιες απαντήσεις αντί για την τράπεζά σας;

Δεν ακούγεται πολύ βολικό, το ξέρω. Το καζίνο πρότεινε να επικοινωνήσετε με τη ζωντανή υποστήριξή τους, κάποια εξέλιξη σε αυτό το μονοπάτι;

it's not my bank or the pix

really may simply not have shipped yet. it's a pix easy thing, I've never had a problem with pix, I'm receiving and sending

não é meu banco nem o pix

realmete podem simplesmente n ter enviado ainda. é um pix coisa fácil, nunca tive problema com pix , estou recebendo e enviando

Γεια fabio221963, συγγνώμη για αυτή τη χρονοβόρα διαδικασία, καταλαβαίνω πώς νιώθετε. Το παράπονό σας υποβλήθηκε όπως βλέπω, απλώς επιτρέψτε μου να σας ευχηθώ καλή τύχη και να περιμένω ευγενικά την απάντηση του Nick. Ίσως περιμένετε λίγο, καθώς οι συνάδελφοί μας είναι απασχολημένοι αυτές τις μέρες και το Σαββατοκύριακο μόλις ξεκινά. Ελπίζω να πάνε όλα καλά.✨

Today completes 1 month since I asked for my withdrawal, 1 month to have a withdrawal, open a complaint and the only apparent effective response was an email I received with a code that was asked to be delivered to my bank that said that the code is not useful for nothing because the value was not transferred to my account. heartbreaking

hoje completa 1 mês que pedi meu levantamento , 1 mês pra ter um levantamento , abrir uma reclamação e a única reposta efetiva aparente foi um email que recebi com um código que foi pedido que fosse entregue ao meu banco que disse que o código não serve pra nada pois o valor não foi trâsnferido para minha conta. desolador

Δεν καταλαβαίνω ακριβώς τι υποτίθεται ότι πρέπει να παρέχετε:

"Μου ζήτησαν έγγραφο με την επίσημη απάντηση από την τράπεζα στο οποίο ζητούν απόδειξη αποστολής"

Έχετε μια ιδέα;

Hello, I have won 3000 euros after making several deposits for months and have made a withdrawal. All documents are sent and it is not checked at the kYC. I don’t know what to do. I ask for help or should I get an attorney. 3000 euros is a lot of money after I lost a lot thanks

Guten Tag ich habe nach mehrere einzahlung seit Monate 3000 Euro gewonnen habe eine Auszahlung getätigt alle Dokumente gesendet und es wird bei der kYC nicht überprüft ich weiß nicht weiter ich bitte um hilfe oder soll ich ein antwalt mir nehmen 3000 euro ist viel geld nach dem ich sehr viel verloren habe danke

Γειά σου,

Αν ελέγξετε αυτό το νήμα, θα δείτε ότι το καζίνο φαίνεται να είναι αρκετά αργό όταν πρόκειται για ανάληψη και επαλήθευση αυτή τη στιγμή. Πιστεύω ότι πρέπει να ηρεμήσετε και να περιμένετε, είναι καλό που στείλατε όλα τα έγγραφα, τώρα το προσωπικό του καζίνο χρειάζεται λίγο χρόνο για να τα διαβάσει όλα αυτά. Προσπαθήστε να συνεργαστείτε αν χρειαστεί και δώστε του λίγο χρόνο.

Για μια καλύτερη ιδέα, επιτρέπουμε στα καζίνο 14 ολόκληρες ημέρες για να επαληθεύσουν τον λογαριασμό και να στείλουν τα κέρδη. Αυτό το καζίνο είναι αξιοπρεπές, οπότε προσπαθήστε να παραμείνετε ήρεμοι.

Ok I understand but what happens if nothing happens within the 14 days where can I contact or seek help?

Ok verstehe ich aber was passiert wenn innerhalb der 14 Tagen nichts passiert wo kann ich mich melden oder hilfe suchen?

vulkan vegas support asked me to send them an official document from my bank where they (my bank) ask for proof of delivery. I'm being rolled for sure

o suporte do vulkan vegas, pediu que eu lhes enviasse um documento oficial do meu banco onde eles (meu banco) pede o comprovante de envio . estou sendo enrolado concerteza

Εάν το πρόβλημα παραμένει, μπορείτε να υποβάλετε μια καταγγελία εδώ στο Casino Guru και οι ειδικοί μας θα προσπαθήσουν να σας βοηθήσουν.

Πότε ακριβώς στείλατε αυτά τα έγγραφα, παρακαλώ;

Ναι, το διάβασα αυτό στην καταγγελία, απλά δεν καταλαβαίνω σε τι είναι αυτό. Το ίδιο και εσείς "Μου ζητούν απόδειξη, όταν θα έπρεπε να μου στέλνουν αποδείξεις."

Όπως το βλέπω εγώ, ο λογαριασμός σου είναι επαληθευμένος, οπότε έχεις περάσει το μέρος όπου πρέπει να προσκομίσεις την απόδειξη κατάθεσης, έχω δίκιο;

yes, my account is ok, this request is not related to account verification.

timeline

casino send me a code to deliver to my bank

when contacting my bank it tells me that the deposit of R$180.00 is not included

and that thus ´´the deposit cannot be found .

i contacted the casino and let them know about the bank response and they asked me

that I ask my bank for a formal request (an official document) in which they (my bank) ask

a deposit receipt of BRL 180.00

when I told them that it didn't make sense that they were the ones who should prove the shipment to my account and not me sending a request from my official bank and I told them that I had already been waiting for 1 month they told me that they opened an exception for me and they sent my complaint to the due sector even without sending the document. and they told me that I would receive an email and that was about 4 days ago

sim, minha conta esta ok , esse pedido não é referente a verificação da conta .

linha do tempo

cassino me envia um código para entregar ao meu banco

ao entrar em contato com meu banco ele me diz que não consta ó deposito de R$180,00

e que assim ´´o deposito não pode ser encontrado .

entrei em contato com o cassino e lhes avisei sobre a resposta do banco e eles me pediram

que eu pedisse ao meu banco um pedido formal (um documento oficial ) em que eles (meu banco) pedem

um comprovante de deposito de R$180,00

ao dizer a eles que isso não fazia sentido que quem deveria provar o envio para minha conta era eles e não eu enviar um pedido do meu banco oficial e avisei a eles que eu já estava a 1 mês esperando me falaram que abriram uma exeção para mim e enviaram minha reclamação pro setor devido mesmo sem mandar o documento . e me falaram que eu iria receber um email e isso já faz uns 4 dias

Σας ευχαριστώ για το χρονοδιάγραμμα, βοηθήστε με να καταλάβω καλύτερα!

Αλλά εξακολουθώ να έχω τις ίδιες ερωτήσεις με εσάς. Επιπλέον, η καταγγελία κάνει λόγο για ανάληψη 180,00 BRL, αλλά αναφέρατε την κατάθεση αρκετές φορές.

Αλλά αυτό είναι απλώς θέμα μετάφρασης, υποθέτω.

Όταν το καζίνο στέλνει τα κέρδη στην τράπεζα, απλώς το κάνει - προσωπικά δεν έχω ακούσει ποτέ καμία περίπτωση όπου η τράπεζα θα έπρεπε να ζητήσει επίσημα την ανάληψη. 🤔

this was the document they asked me for.

but then paulo says it won't be anymore

I need blair to forward my case.

to this day I wait for a response that they informed me

that would be by email.

esse foi o documento que me pediram .

mas depois paulo diz que não será mais

preciso que a blair encaminhou meu caso.

até hoje espero uma reposta que me informaram

que iria ser por email.

Δυστυχώς, όσο δεν είναι στα αγγλικά δεν καταλαβαίνω.

Έτσι, έλεγξα την καταγγελία μόνο για να μάθω ότι η κατάσταση έχει αλλάξει.

«Αυτό ήταν το μόνο πράγμα που μου ζητήθηκε και δεν ήταν πληροφορίες».

Λοιπόν, τι συμβαίνει τώρα, παρακαλώ;

Paulo told me that I would receive an email. but I'm wanting to get in touch again because it's been about 4 days since I contacted them directly through the vulkan website.

paulo me falou que eu iria receber um email . mas eu estou querendo entrar em contato novamente pois já faz uns 4 dias que entrei em contato com eles diretamente pelo site da vulkan.

Ευχαριστώ,

αυτό είναι πραγματικά μια ατελείωτη ιστορία. Ας περιμένουμε ξανά, δεν μπορούμε να κάνουμε πολλά 🙁

today I received a proof of payment that was made to my bank account in the market paid with debit (debt) and I may not be able to access the money because with debt I do not know if it is possible to handle the money sent to the account. i know i put my pix correct, but they say they sent the correct pix i put. I haven't used my CPF as a pix for years and the day I requested it I looked in my account for my pix key so I wouldn't make a mistake. sad . An alert for everyone to always take a print of conversations and data placed for withdrawal. because if you hear a problem, the responsibility will be yours. 1 month and 5 days of waiting and this is the resolution

hoje recebi um comprovante de pagamento que foi realizado para minha conta bancaria do mercado pago com debito (divida) e talvez eu não consiga ter acesso ao dinheiro pois com divida não sei se é possivel manosear o dinheiro enviado para conta. eu sei que eu botei meu pix correto , mas eles dizem que enviaram pro pix correto que eu coloquei . eu não uso meu cpf como pix a anos e no dia que solicitei eu olhei na minha conta minha chave pix pra não errar . triste . um alerta pra todos sempre tirem print das conversas e dos dados colocados para saque . pois se ouver um problema a responsabilidade ira ser sua . 1 mês e 5 dias de espera e a resolução é essa

Μπορείτε να εξηγήσετε γιατί πιστεύετε ότι δεν έχετε πρόσβαση στα χρήματα; Λυπάμαι αλλά δεν το κατάλαβα. 🤔